Claims Support Specialist

Claims Support Specialist

Are you doing what you love? We are!

Why? At our core, we are a resiliency-building company. Our purpose is to unleash the power of our employees and participants to create a resilient world, one person at a time.

As an innovative, learning and collaborative organization, every position contributes to this purpose and our employees are the heart of who we are. We support healthy work/life balance for our employees and invest in their potential through opportunities for continual learning and growth.

If this resonates with you, then read on!

About our Claims Support Specialist:

The Claims Support Specialist will provide administrative support for the day-to-day operations of the claims department and accounts receivable system.

What a Claims Support Specialist Does at Resilient Health:

• Process 270/271 eligibility files within Clearinghouse and EHR
• Update participant insurance in the EHR to reflect changes received in eligibility files
• Report eligibility changes to Benefits Specialist and Clinical Staff to reassess benefits with participants as needed
• Submit medical records to payers as required for claim processing
• Submit authorization requests to payers, as needed
• Organize and distribute incoming mail for the claims department
• Provide administrative support for the claims department
• Consistently meet established performance expectations, including quality, productivity, and adherence to company policies, procedures, and standards

Requirements for This Position:

• High School Diploma or equivalent required
• Minimum of two years experience providing administrative support in a healthcare setting, preferably in a behavioral health organization
• Familiar with EHR and computerized billing/eligibility functions
• Valid Fingerprint Clearance Card or ability to obtain within 90 days of hire
• Three-year Motor Vehicle Record that meets our auto insurance carrier's coverage requirements

Where You Will Be Working: 2255 W. Northern Ave., Phoenix AZ 85021

What This Position Pays: Up to $19.00 per hour, depending on experience

Our Perks:

• Exceptionally generous PTO (3.5 weeks off your first year and rising in subsequent years)
• 14 paid holidays
• 403(b) with company match
• Medical/Dental/Vision insurance
• Voluntary short and long term disability insurance
• Life insurance
• Employee assistance program
• Voluntary insurance for critical illness, accident and hospitalization
• Pet insurance

If all of this sounds like something you were born to do, then we would love to hear from you!

In an effort to support our participants by setting healthy examples, all Resilient Health campuses are smoke-free for employees.


Resilient Health is an Equal Employment Opportunity employer and is dedicated to the principles of equal employment opportunity. Resilient Health will make reasonable accommodations for qualified individuals with known disabilities and for employees whose work requirements interfere with a religious belief.