Commercial Director - Key Accounts

Commercial Director - Key AccountsTrelleborg is a world leader in engineered polymer solutions for almost every industry on the planet. And we are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside. Why dont you join us? PlatsUSA - Rutherfordton, NC ArbetsplatsHybridSista ansökningsdag2026-10-10Plats: USA - Rutherfordton, NCDo you want to make a lasting difference for our customers and the environment? Start shaping industry from the inside.Who are we?Trelleborg’s Engineered Coated Fabrics operation is a world leader in engineered polymer solutions for almost every industry globally. We are where we are because our talents brought us here. By specializing in the polymer engineering that makes innovation and application possible, Trelleborg works closely with leading industry brands to accelerate their performance, drive their business forward—and along the way, shape the industry and progress that will benefit humankind in the exciting years ahead. Our people are Shaping Industry from the Inside.About the JobReporting to the BU Director – Sales & Marketing, the Commercial Director – Key Accounts is responsible for leading the company’s existing core business across multiple segments. The Commercial Director will drive profitable growth through strong account leadership, exceptional customer experience, and disciplined commercial execution. The position oversees the Account Management and Inside Sales team while ensuring a seamless, high-quality experience across the full customer lifecycle—from order execution to long-term partnership development. This leader plays a critical role in strengthening customer retention, expanding share of wallet, and aligning internal execution with commercial commitments.ResponsibilitiesLead and execute the commercial strategy for key and core accounts to deliver revenue growth and margin expansionDevelop and implement account plans focused on retention, share gain, and long-term partnership developmentBuild strong relationships with customer stakeholders at operational and executive levelsIdentify and drive cross-selling, upselling, and new application opportunities within existing accountsOwn the end-to-end customer experience across key accounts, ensuring consistency, responsiveness, and qualityIdentify and eliminate friction points across quotation, order management, delivery, and after-sales supportPartner with operations, supply chain, and quality teams to ensure reliable and on-time delivery performanceEstablish and track customer satisfaction metrics (e.g., OTIF, responsiveness, issue resolution, feedback loops)Deliver against revenue, margin, and pricing targets for the account portfolioLead contract negotiations and pricing strategies aligned with market conditions and company objectivesDrive forecast accuracy and demand visibility across key accountsMonitor market trends, customer demand shifts, and competitive positioningLead, coach, and develop the Account Management and Inside Sales teamEstablish clear KPIs, performance expectations, and accountability frameworksBuild a high-performance culture focused on execution, customer value, and commercial disciplineSupport talent development, succession planning, and capability buildingAct as the bridge between customers and internal teams (operations, engineering, supply chain, quality)Ensure commercial commitments are aligned with operational capabilitiesLead cross-functional collaboration on key programs, escalations, and major opportunitiesPartner closely with Commercial Segment Directors to support execution of segment growth strategies, ensuring key account plans, resource priorities, and customer engagement activities are aligned with overall business growth objectivesQualificationsBachelor’s degree in Business, Engineering, or related discipline (MBA preferred)10–15+ years of experience in commercial leadership, account management, or strategic salesProven track record managing key accounts in industrial, aerospace, or engineered materials environmentsDemonstrated success delivering profitable growth and leading high-performing teamsStrong experience in pricing, contract negotiation, and customer relationship managementSuccessful candidate will have strengths in the following:Experience working in a cross-functional, matrixed organizationStrong commercial acumen (pricing, margins, contract strategy)Customer-centric mindset with a focus on long-term partnershipsLeadership and team development capabilityAbility to balance strategic thinking with execution disciplineExcellent communication and stakeholder management skillsData-driven decision making and problem-solvingRevenue growth and margin performance across key accountsCustomer retention and share-of-wallet expansionCustomer satisfaction and experience metrics (OTIF, responsiveness, issue resolution)Pipeline growth within existing accountsForecast accuracyTeam engagement and performanceTravel RequirementsThis role will be based in our Rutherfordton, NC facilityHybrid schedule with 1-2 days a week in-office required30% domestic and international travel expectedBenefitsAs a valued Trelleborg team member, you will enjoy:Competitive salaryAnnual variable bonus planGenerous benefits package: Health, Dental, Vision, STD, LTD, Life, 401kTuition ReimbursementPaid time offPaid holidaysEmployee assistance programA rewarding career with greater opportunity for impactTrelleborg is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, sex or gender (including pregnancy, childbirth or related medical condition, including but not limited to lactation), sexual orientation, gender identity or gender expression (including transgender status), ancestry, national origin, citizenship, age physical or mental disability, genetic information, marital status, veteran or military status or any other characteristic protected by applicable law.At Trelleborg, our people are #ShapingIndustryfromtheInsideJobbar du redan på Trelleborg?Hjälp till i rekryteringen och hitta din framtida kollega. 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