Guest Services Agent

Guest Service Agent

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities include greeting and welcoming all guests approaching the Front Desk in accordance with Highgate Hotel standards, maintaining proper operation of the PBX console, answering guest inquiries about hotel services, ensuring logging and delivery of packages, mail and messages to guests and meeting rooms, and handling check-ins and checkouts in a friendly, efficient and courteous manner.

Qualifications include a high school diploma or equivalent, computer experience, customer services experience, and the ability to stand during entire shift. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service-oriented manner.

Benefits include medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance, 401(k) Retirement Plan with employer matching contributions, paid holidays, paid vacation, paid sick leave, employee assistance program (EAP), educational opportunities / tuition reimbursement, and paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law.