On-Call Front Office Specialist for Mental Health

Office Support Specialist II, On Call #83

At LifeWorks NW, our work strengthens the health and wellbeing of individuals and families at every stage of life. Our mission is to promote a healthy community through high-quality, culturally responsive mental health, addiction, and prevention services that create real, lasting change. Guided by our values of recovery and resilience, relationships, and results, we partner closely with clients and communities to reduce stigma and build pathways to stability and hope. If you want your work to make a meaningful difference beyond the walls of an office, we invite you to join us.

The On Call, Office Support Specialist II is responsible for answering inquiries, obtaining information and a variety of office duties in a fast paced clinical front office setting. This position provides support to clinical staff working with mental health and addictions clients of all ages in person and on the phone. The office setting will vary from Outpatient Clinic to Residential Sites. Typically handles the more complex administrative functions at a site.

Location: This position is based out of multiple LifeWorks NW's locations.

Pay/Benefits: $23.62-$30.57 per hour
Additional $2.00 per hour differential for bilingual Spanish proficiency.

Salary Placement Notice:
The posted salary range reflects the compensation potential for this role. Most candidates will be placed between the entry level and midpoint of the range, depending on their experience and qualifications. However, more seasoned professionals with extensive exact or similar experience may be considered for placement toward the higher end of the range. Final salary offers are made in alignment with internal compensation processes in accordance with Oregon Pay Equity laws.

Essential Responsibilities:

• Performs reception duties, answering phones (on multi-line phone system). Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
• Act as a resource to staff and clients.
• Responsible for insurance verifications, set client fees, balance payment agreements and administrative intakes.
• Update and maintain records in proprietary software.
• Manage office paperwork and flow.
• Serve as back-up for other administrative positions as needed.
• Does data entry, references information on the computer, schedules, runs basic reports as needed.
• Scanning, copying and faxing as needed.
• Receive payments and record receipts for services.
• Hear and process complaints from customers and public.
• Schedule appointments, and maintain and update appointment calendars.
• Provide information about establishment such as location of departments or offices, employees within the organization, or services provided.
• Unload and sort courier items and/or office supplies as needed.
• May travel between sites or in the community.

Qualifications:

• High school diploma/GED or equivalent.
• Previous experience/formal education preferably in a clinical setting.
• Prior experience working as a receptionist preferably in a mental health setting.
• Ability to perform essential functions of job without creating a direct threat to the safety of self or others.
• Good computer skills including a functional knowledge of Outlook, Word and Excel, 10-key, telephone skills and electronic record systems. Ability to master proprietary software which may include on-line scheduling and billing. Must be able to keyboard 45 wpm. Knowledge and previous experience with office equipment including photocopying, faxing and scanning etc.
• Demonstrates effective communication skills and maintains a cooperative working relationship with others in a culturally diverse environment. May require fluency in another language and experience in a specific culture.
• May require ability to work some evenings and/or weekends.

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