Shift Manager

Starting pay 18.00-18.99 hour/Starting Benefits Performance Based Bonus Program. Paid vacation Education through Archways to Opportunity including opportunities to earn a High School degree, college tuition assistance and English classes as a second language Medical, dental and vision coverage Short- and Long-Term Disability, life and accident insurance Service awards Requirements Position Summary The Certified Swing Manager role is the next step above Floor Supervisor and represents the first fully certified level of Shift Management. Swing Managers support the daily operations of the restaurant by leading assigned shifts, ensuring outstanding QSC&V (Quality, Service, Cleanliness & Value), and maintaining a safe and productive work environment. This position requires strong leadership, dependability, and an understanding of all McDonald’s standards and procedures. Swing Managers serve as role models for crew and trainers, help support change, and execute the operational routines required to run an effective shift. Responsibilities Shift Leadership & Operations Lead and manage assigned shifts following all McDonald’s operational systems and routines. Deliver exceptional customer service and address customer concerns promptly and professionally. Ensure all stations are appropriately staffed and team members are positioned effectively during peak periods. Monitor product quality, food safety, and restaurant cleanliness at all times. Maintain stock levels and complete shift-level inventory routines as needed. Uphold all McDonald’s and Karpinske/Newman Organization policies, procedures, and standards. Crew & Trainer Support Provide direction, coaching, and performance feedback to Crew Members and Crew Trainers. Support training initiatives by reinforcing correct procedures on the floor. Help build a positive team environment and promote teamwork and communication. Safety, Security, & Maintenance Enforce all food safety protocols, daily temperature logs, and sanitation routines. Ensure secure cash handling following McDonald’s cash management policies. Report equipment issues and ensure restaurant maintenance needs are communicated promptly. Administrative Tasks Assist with shift documentation, daily checklists, and shift handover notes. Support managers with administrative routines when assigned. Qualifications Candidates for Certified Swing Manager must: Be dependable, responsible, and demonstrate strong leadership and professionalism. Follow all policies, appearance standards, and operational rules set by the Karpinske/Newman Organization. Take direction from senior management and support organizational changes. Display excellent communication and teamwork skills. Have completed all Crew, Crew Trainer, and Floor Supervisor training and verifications. Have at least 60 days of experience with the Karpinske/Newman Organization and be in good standing. Have open and flexible availability, including: Ability to work a combination of mornings, nights, and weekends Ability to run multiple types of shifts as needed by the restaurant Maintain a performance record that supports advancement into leadership roles. Training & Certification Requirements Certified Swing Managers must: Complete all Shift Manager training modules as assigned. Complete on-floor functionality training with the General Manager or Sr. Department Manager/Assistant GM. Complete the Leadership Transitions course within the first 9 months of promotion. Attend and pass Effective Shift Manager Training within the first 9 months. Pass Food Safety Certification. Complete and pass Shift Manager Verification following Effective Shift Manager Training. Wage & Raises Pay increases are tied directly to training completion and shift certification. Raises may be provided incrementally as benchmark modules and verifications are successfully completed. All increases follow the Karpinske/Newman Organization’s established pay scale. Appearance Guidelines Swing Managers must maintain a professional, clean, and complete McDonald’s uniform at all times, including: Clean, wrinkle-free uniform shirt and pants. Proper nonslip shoes. Nametag and approved hat/visor. Hair neat and secured following food safety standards. No unauthorized accessories or items that conflict with McDonald’s brand appearance standards. Performance Reviews Swing Managers will receive regular performance reviews conducted by restaurant leadership. These reviews may influence: Continued employment in the Swing Manager role Hours scheduled Pay progression Advancement opportunities into Shift Manager and higher leadership positions This job posting contains some information about what it is like to work in a McDonald’s restaurant, but it is not a complete job description. People who work in a McDonald’s restaurant perform a number of different tasks every day, and this posting does not list all of the essential functions of this job. This job posting is for a position in a restaurant owned and operated by an independent franchisee and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervisions, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired. By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact View email address on click.appcast.io if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying. McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact View email address on click.appcast.io. #J-18808-Ljbffr McDonald's