Bilingual Outreach and Enrollment Coordinator

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren't getting the medical care they need. We're on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

SUMMARY

The Outreach & Enrollment Coordinator plays a crucial role in engaging prospective members through a variety of outreach efforts: phone calls, community outreach, and events. The Outreach & Enrollment Coordinator will inform individuals about the Enhanced Care Management (ECM) program. This position focuses on facilitating the enrollment process, helping members navigate available services, and ensuring a seamless and positive experience. The ideal candidate will serve as a key point of contact for both current and potential members, providing guidance and assistance to meet member needs. Success in this role requires strong communication skills, exceptional organizational abilities, and a commitment to delivering outstanding service.

WHERE YOU'LL WORK

This position is hybrid. Work from home and go into the field (San Luis Obispo County) as needed. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm.


WHAT YOU'LL DO

• Execute outreach strategies to identify, engage, and enroll potential members
• Verify eligibility for enrollment in the ECM program
• Complete and upload enrollment intake forms to member charts
• Conduct telephonic/in-person outreach, assessments, and referrals as needed
• Represent Titanium Healthcare at community events, health fairs, and meetings
• Organize and lead community health events, including informational sessions
• Identify, coordinate, and follow up on member referrals to ensure continuity of care
• Collaborate with Lead Care Managers (LCMs) regarding member progress and care needs
• Document member enrollment evidence in EHR record concisely and on time
• Perform other duties and projects assigned

WHO YOU ARE

Sensory Requirements

• Fluent in English (written and verbal), Bilingual in Spanish
• Ability to communicate clearly in-person, by phone, and electronically
• Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation
• Ability to identify problems and use logic and related information to develop and implement solutions
• Excellent organizational skills and attention to detail
• Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Physical Activity

• Ability to lift, carry, push, or pull up to 20-25 pounds (e.g., laptop bag, forms, mobile equipment)
• Ability to climb stairs or navigate uneven terrain in community and home environments
• Ability to bend, reach, and conduct in-person visits in non-traditional environments
• Must be able to remain in a stationary position
• Must be able to move around the office and/or travel throughout community
• Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Environmental Conditions

• Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions
• Ability to maintain professionalism and safety in diverse environments
• Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Technology Use

• Frequent use of computers, keyboard, and handheld/mobile devices
• Ability to type for extended periods
• Competent with computers, email, virtual platforms, and Microsoft Office based programs

WHAT YOU'LL NEED

• Diploma/GED required, associate degree a plus
• Minimum 1+ years of outbound call center, community outreach, or canvassing experience
• Current and valid Driver's License with a clean driving record
• Reliable transportation and proof of auto insurance
• Distraction-free home workspace with a secure internet connection

NICE TO HAVE

• Healthcare or social services experience

WHAT YOU'LL ENJOY

• Make an impact: an organization who cares about its employees, communities, and the future of healthcare
• Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself
• Growth: opportunities to develop and grow your career with us
• Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business
• Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy
• Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model
• Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan
• Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare
• Flexible Spending, Health Savings & Dependent Care Accounts
• Life/AD&D insurance funded 100% by Titanium Healthcare
• Supplemental Short-Term Disability

• Employee Assistance Programs
• Protect your pet(s) with Pet Insurance
• 401(k) plan

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.