General Manager - Shake Shack

Core Values Our customers and communities are at the heart of everything we do. We value and develop our people. We are driven by pace, passion and performance. We seek opportunities and embrace change. Flexible Schedules Paid Time Off 401 (k) with Company Match Earned Wage Access – Pay on Demand Education Assistance Employee Referral Bonus Meal Discount Pet Insurance What You’ll Do As the General Manager of a quick service restaurant (QSR), you will be responsible for managing the overall day-to-day operations and profitability of a food and beverage concept located inside of a travel plaza on a major highway. This position is charged with operating an assigned quick service restaurant (QSR) and leading a dedicated team that achieves or exceeds the targeted financial and performance metrics. Lead the day-to-day activities of associates and managers within the QSR to achieve or exceed targeted objectives around sales, speed of service, customer satisfaction, brand standards, and food quality & safety standards. Maintain operating budgets, inventory controls, food and labor costs, gross profit, and reporting. Ensure the QSR consistently meets or exceeds brand standards and food safety requirements. Foster an engaging work culture of learning, development, and recognition. Consistently recruit, develop, and retain a strong team to ensure appropriate staffing levels. Responsible for the hiring, coaching, training, promotion, disciplinary action, termination, or transfer of the QSR team. Monitor and enforce cash handling policies and procedures. Ensure compliance with company policies & procedures along with local, state, & federal laws. Address customer needs and resolve issues and complaints in a professional and timely manner, ensuring positive and long-term customer relationships. Work collaboratively with a variety of support partners such as Brand Partners, Human Resources, Loss Prevention, Finance, and Facilities & Maintenance. Maintain seamless, cooperative relationships with business partners, vendors, and the communities. Essential Experience & Skills Ability to operate in and lead a team in a fast-paced environment. Demonstrates team management, delegation and issue resolution skills and the ability to multi-task. Uses judgment and discretion to resolve less routine questions and problems. Proven ability to drive profitable growth while improving customer and associate satisfaction. ServSafe Certification Preferred Requirements High school diploma or general education development (GED) equivalent 2+ years of experience as a supervisor or unit-level manager in a quick service restaurant Available to work a flexible on-site schedule approximately 50 hours per week including days, nights, weekends, and holidays. Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. Able to stand and walk for an extended period of time; frequently bend, twist, lift and carry at least 20 pounds. Occasionally attend meetings or travel to support other locations. Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW). #J-18808-Ljbffr