Customer Support /Lead Mechanic (Powersports/Rental/Fleet Ops)
JConnect Infotech
Customer Support Lead
We're seeking a Customer Support Lead who brings leadership, mechanical expertise, and a customer-first mindset. This is a hands-on role combining customer interaction, fleet maintenance, documentation, and team management. You'll lead check-in/check-out operations, ensure vehicles are road-ready, perform detailed auto work, and report issues-all while delivering a premium experience to our guests.
Bonus: We will train and sponsor you to become Polaris Certified, opening doors in the powersports industry.
Key Responsibilities
Guest Experience & Customer Support
- Greet guests and oversee the full check-in/check-out process for rentals.
- Ensure a friendly, informative, and professional rental experience.
- Resolve customer issues and inquiries in person, by phone, or online.
- Train and manage support staff in maintaining service standards.
Fleet Operations & Maintenance
- Perform pre- and post-ride vehicle inspections.
- Handle both basic and detailed mechanical work (brakes, fluids, suspension, etc.).
- Ensure vehicles are clean, fueled, and safe for every customer.
- Coordinate external repairs and keep vehicles in top condition.
Documentation & Reporting
- Document all check-in/check-out steps in the rental system, including photos, damage reports, fuel levels, and mileage.
- Maintain inspection logs, service records, and maintenance schedules.
- Report all customer incidents, vehicle damages, and mechanical issues promptly to management.
Team Leadership
- Lead daily operations and assign responsibilities to staff.
- Monitor team performance and provide coaching or feedback.
- Ensure safety, cleanliness, and efficiency at both locations.
Work Environment & Physical Requirements
- Must be comfortable working outdoors in varying weather conditions.
- Ability to lift up to 50 lbs and perform physical tasks (vehicle cleaning, inspection).
Thanks and Regards,
Andy
Sr. Talent Partner
Jconnect Infotech Inc.
168 Barclay Center Ste. 347
Cherry Hill, NJ 08034
Vacancy posted 7 hours ago
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