Showroom Experience Consultant

Showroom Experience Consultant

Pella Windows & Doors is seeking a customer-focused, energetic Showroom Experience Consultant to join our Scottsdale showroom team. As the first point of contact for homeowners, builders, architects, and designers, you will play a critical role in creating an exceptional customer experience while showcasing industry-leading window and door solutions.

This is an ideal opportunity for someone who enjoys interacting with people, has an eye for design, and wants to build a career with a premium brand in the home improvement and construction industry.

What You'll Do

• Greet and engage showroom visitors, creating a welcoming and professional environment.
• Help customers identify solutions that best fit their project needs, style preferences, and budget.
• Present Pella products using displays, samples, digital tools, and marketing materials.
• Answer incoming calls and online inquiries, qualify opportunities, and schedule appointments for the sales team.
• Maintain accurate customer and lead information in CRM systems.
• Capture and track showroom traffic, leads, and customer appointments.
• Provide product information and support to homeowners, builders, contractors, architects, and designers.
• Assist with local events, open houses, home shows, and community outreach activities.
• Maintain a thorough understanding of Pella products, services, and industry trends.
• Partner with internal teams to address customer questions and ensure a seamless customer experience.
• Ensure showroom displays, samples, and materials are maintained and presented at the highest standard.
• Support inventory management of literature, product samples, and office supplies.
• Maintain showroom cleanliness, organization, and overall presentation.

What We're Looking For

• High school diploma or GED required.
• 1+ years of experience in customer service, retail, hospitality, showroom, or sales environments.
• Excellent communication and interpersonal skills.
• Strong organization, problem-solving, and time management abilities.
• Comfortable learning new technology and CRM systems.
• Professional, positive, and customer-focused approach.
• Ability to work independently and as part of a team.

Preferred Qualifications

• Experience in home improvement, building materials, construction, interior design, furniture, remodeling, or related industries.
• Knowledge of windows, doors, residential construction, or design products.
• Experience working with CRM software and lead management systems.
• Associate degree or technical education.

Why Join Pella?

• Represent a premium, industry-leading brand.
• Work in a modern Scottsdale showroom environment.
• Interact with homeowners, builders, architects, and designers.
• Competitive compensation and benefits package.
• Opportunities for career growth and professional development.
• Supportive, team-oriented culture.

Location: Scottsdale, AZ

Schedule: Monday-Friday, 10:00 AM-6:00 PM

Work Arrangement: Full-Time, Onsite

Pella Windows & Doors is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees.