Per Diem Client Service Representative

Per Diem Client Service RepresentativeVista Veterinary Specialists$19 - $24/hrPer Diem opportunity in Sacramento, CaliforniaVista Veterinary Specialists is seeking a compassionate, organized, and customer-focused Client Service Representative (CSR) to join our team on a Per Diem basis. This position provides the first impression of our hospital and plays a vital role in creating a welcoming, supportive experience for our clients and their pets.As a Client Service Representative, you will greet clients with empathy and professionalism while coordinating appointments, assisting with emergencies, processing admissions and discharges, and ensuring every client interaction reflects our commitment to exceptional patient care and outstanding customer service.SchedulePer Diem positionShifts are scheduled as neededMust be available to work nights and weekendsKey ResponsibilitiesWelcome clients in a friendly, helpful, and compassionate mannerProcess appointments, emergencies, and client requests while delivering exceptional customer servicePrepare, review, and maintain medical records and documentation accurately and completelyEducate clients about Vista Veterinary Specialists' services, policies, and proceduresProcess patient admissions and discharges, including scheduling follow-up appointments as neededAccurately process invoices and client paymentsUpdate and maintain client and patient records in accordance with hospital policies and legal requirementsAssist with administrative tasks, including scanning, faxing, emailing, and document managementSupport the hospital team by maintaining a positive, collaborative work environmentQualificationsVeterinary client service or veterinary medicine experience preferredEmergency or specialty veterinary hospital experience preferredExperience with EzyVet is highly desirable but not requiredExcellent communication and interpersonal skills with a professional, compassionate demeanorStrong organizational skills and attention to detailAbility to multitask, prioritize responsibilities, and work efficiently in a fast-paced environmentProficient computer skillsAbility to remain calm under pressure and exercise sound judgment in high-stress situationsProfessional appearance and commitment to excellent client serviceWillingness and ability to work evenings, nights, weekends, and other shifts as neededWhat We're Looking ForThe ideal candidate is a team player who thrives in a busy specialty and emergency environment, enjoys helping people during stressful situations, and is passionate about providing exceptional service to clients and their pets. If you are compassionate, dependable, and committed to delivering an outstanding client experience, we'd love to hear from you.Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, competence, merit, and business need.