Client Services Representative - Float

Client Services Representative - Float

Position Information

Posting Number - PG195321TM

Position Number - 19PLS05664

Position Type - Temporary

Essential Job Duties - Float Client Services Representative needed to provide customer service to current clients, potential clients, and rDVMs, checking in clients, creating medical records, reviewing consent forms, and processing deposits and payments, processing referrals, managing multiple incoming phone lines while multitasking, and communicating effectively with clinical team members.

Is Time Limited - No

Wolfpack Perks and Benefits - As a Pack member, you belong here, and can enjoy exclusive perks designed to enhance your personal and professional well-being. As you consider this opportunity, we encourage you to review our Employee Value Proposition and learn more about what makes NC State the best place to learn and work for everyone.

Department Information

Job City & State - Raleigh, NC

Department

Classification Title - Temporary-Technical/Paraprofessional

Working Title - Client Services Representative - Float

Requirements and Preferences

Work Schedule - TBD, 4(10hr) shifts per week, afternoons/evenings Mon - Thurs.

Minimum Experience/Education - High School Diploma or equivalency and one year of related office experience; or equivalent combination of training and experience.

Department Required Skills - Knowledge of Google Suite, email, and scanners. Excellent verbal and written communication skills. Strong organizational, multitasking, and customer service skills. Ability to interact professionally with clients, faculty, and staff in demanding situations. Ability to interpret VHC guidelines and client needs to determine emergencies. Ability to manage multiple phone lines while assisting in-person clients. Emotional intelligence, ability to empathize and mentally process difficult cases. Ability to lift up to 30 pounds, with or without reasonable accommodations. Previous client service experience in a veterinary emergency, ICU, or medical setting is preferred.

Recruitment Details

Anticipated Hiring Range - $15 - $18/ hr

Job Open Date - 07/24/2025

North Carolina State University