Customer Service Specialist

About Us Contentizer has become a trusted logistics partner dedicated to delivering fast, reliable, and efficient solutions. With nearly two decades of experience, we specialize in streamlined delivery operations, content handling, and tailored logistics services that support businesses across multiple industries. Job Description: Contentizer is seeking a friendly and detail-oriented Customer Service Specialist to join our Austin, TX team. In this role, you will serve as a key point of contact for clients, assisting with shipping inquiries, tracking, and general support. The ideal candidate is proactive, organized, and committed to delivering exceptional customer service in a fast-paced logistics environment. Key Responsibilities * Respond to customer inquiries via phone, email, or chat in a timely and professional manner * Track shipments and provide clients with accurate and up-to-date information * Create and manage service tickets, ensuring all interactions are properly documented * Coordinate with logistics, warehouse, and operations teams to resolve customer issues efficiently * Maintain high levels of customer satisfaction by delivering accurate information and timely solutions * Assist with billing inquiries, documentation, and order verification as needed Minimum requirements: Qualifications * High School Diploma or GED required * Excellent communication skills, both verbal and written * Strong problem-solving abilities and attention to detail * Ability to multitask and work efficiently in a fast-paced environment * Basic computer skills and familiarity with customer service or CRM software Benefits * Competitive pay * Paid training * Health, dental, and vision insurance * Paid time off (PTO) * Weekly pay * Opportunities for advancement * Supportive team environment

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