Salesforce Engagement Manager

Engagement Manager Responsibilities Develop, own and manage customer relationships from a delivery perspective across the NeuraFlash, Part of Accenture portfolio ensuring seamless execution for clients. Provide oversight on project teams to ensure successful delivery using a hands‑on approach, including serving as an escalation point, ensuring compliance and quality delivery, client satisfaction, and driving project or program direction from a product ownership standpoint. Act as a thought leader for our customers, helping them drive outcomes while continuously identifying areas of further transformation. Participate in customer sales cycles focusing on developing rapport with prospects, understanding scope, estimates and staffing needs; collaborate with Sales to build account growth and expansion plans. Transition customers from the sales process to project delivery, including SOW reviews, defining project roles and responsibilities for kickoff, and facilitating client onboarding. Work with NeuraFlash, Part of Accenture’s operations/staffing team and BU leadership to ensure the appropriate project team is staffed, defined and mitigating staffing risks. Drive and participate in internal initiatives that may include innovation in solution delivery capabilities, enterprise delivery methodology, and reusable assets. Contribute at a leadership level to NeuraFlash, Part of Accenture, advocating the brand and supporting growth and scale. Travel up to 25% for customer projects and company events. Qualifications 10+ years of consulting experience with a blend of solution architecture, pre‑sales advisory, and client‑facing leadership across iterative software development initiatives. 5+ years leading complex customer engagements or solution workstreams of 15+ team members, with direct accountability for solution strategy, technical direction, and stakeholder alignment. 5+ years of experience architecting, selling, and delivering Salesforce or AWS solutions, with the ability to explain platform capabilities, trade‑offs, implementation considerations, and roadmap options across Salesforce clouds and/or AWS services. Deep expertise in Contact Center, Salesforce, or AWS‑based solution design such as Salesforce Service Cloud, Experience Cloud, Field Service, Revenue Cloud, Amazon Connect, and/or integrated CCaaS ecosystems. Proven pre‑sales experience, including discovery leadership, solution mapping, scoping, estimation, and presenting technical and business value to C‑level and VP‑level stakeholders. Hands‑on experience designing end‑to‑end architectures across multiple phases of delivery requirements, solution blueprinting, user experience, integrations, data models, QA strategy, and go‑live readiness. Strong understanding of the full SDLC and program governance, enabling clear articulation of technical risks, architectural decisions, and roadmap trade‑offs to both technical and non‑technical audiences. Experience shaping and managing cross‑functional solution teams, including developers, technical architects, business analysts, and QA resources to deliver cohesive and scalable solutions. Strong commercial acumen with proven experience creating SOWs, Level of Effort estimates, Change Orders, and supporting sales motions while managing scope, value proposition, and customer expectations. Excellent communication and storytelling skills, capable of leading executive conversations, whiteboarding future‑state architectures, roadmap creation, and influencing decision‑making in pre‑sales and delivery settings. Preferred Skills Passion for delivering software solutions, building Salesforce, Amazon and other software solutions with state‑of‑the‑art technology. Outstanding verbal and written communication skills to audiences of all levels, including client‑facing skills. Eager to embrace challenging situations and enjoys solving complex problems. Proven ability to work cross‑functionally. Serve as a strategic advisor to customers, guiding them through end‑to‑end agentic transformation journeys across AI technologies. Maintain expertise in the evolving agentic marketplace, including platforms, frameworks, and emerging capabilities, to help customers make informed decisions. Translate complex AI capabilities into clear, value‑aligned recommendations that support each customer’s business objectives, operational strategy, and digital‑transformation roadmap. Identify common agentic use cases, assess customer readiness, and prepare actionable adoption strategies for customers. Provide thought leadership by sharing industry insights, publishing perspectives, and shaping best practices for agentic systems. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. 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