IT Help Desk

Overview Job Title: IT Help Desk Location: Victor, NY (Onsite) Employment Type: 6-month contract to hire Hours: Monday - Friday (7:30 am - 4 pm) About the Company Our client is a well-established, global organization in the healthcare and medical products space. They operate at scale, supporting customers and partners worldwide, and are known for investing in innovation, quality, and long-term growth. The company has a strong presence in the Rochester area and offers a stable environment with opportunities to build a career. Seeking a reliable, customer-focused IT Help Desk Technician to support end users across a growing environment. This is an entry-level opportunity for someone comfortable on the phone, enjoys solving technical issues, and can provide both remote and on-site support. Responsibilities Key Responsibilities Provide first-line technical support via phone, email, and in person Troubleshoot hardware, software, and network-related issues Support user accounts, password resets, and permissions in Active Directory Assist with Cisco-based networking environments (connectivity, basic troubleshooting) Set up and configure desktops, laptops, and peripherals Escalate more complex issues as needed Document tickets, resolutions, and processes Deliver strong customer service to internal users Qualifications Required Skills & Qualifications Experience or exposure to Active Directory (user management, resets, permissions) Basic knowledge of Cisco networking (switches, routers, connectivity) Comfortable handling phone support and interacting with users daily Strong communication and customer service skills Ability to work onsite and support users face-to-face Basic understanding of Windows environments and IT fundamentals Preferred CompTIA A+, Network+, or similar certifications Internship or help desk experience Experience with ticketing systems #J-18808-Ljbffr Wellington Steele & Associates