Office & Dispatch Manager
VeriTech Plumbing & AD Air Conditioning & Heating Inc
Job Description
Job Description
Office & Dispatch Manager
AD Air Conditioning
16141 Valerio St, Van Nuys, CA 91406
Los Angeles County, California
Full-Time
Competitive Salary + Performance Bonuses
AD Air Conditioning is seeking an experienced Customer Service & Dispatch Manager to lead our front-office operations and help deliver an exceptional customer experience. This role is perfect for someone who thrives in a fast-paced HVAC environment, has strong leadership skills, and can keep technicians, schedules, and customers running efficiently.
If you have dispatch management experience and strong knowledge of ServiceTitan, we want to hear from you.
What You’ll Do:✔ Manage Daily Dispatch OperationsCoordinate technician schedules, optimize routes, and ensure efficient dispatching for service calls and installations.
✔ Lead the Customer Service TeamSupervise and support CSRs and dispatch staff while building a positive, accountable, and high-performing office culture.
✔ Deliver Outstanding Customer ExperienceEnsure every customer interaction is professional, responsive, and aligned with the AD Air Conditioning standard.
✔ Utilize ServiceTitan EfficientlyManage scheduling, memberships, call booking, technician tracking, reporting, and workflow optimization within ServiceTitan.
✔ Improve Efficiency & PerformanceTrack KPIs, technician utilization, call conversion rates, and response times to improve operational performance and profitability.
✔ Support Company GrowthHelp develop systems, processes, and communication strategies to support the company's continued growth.
Qualifications:✔ Minimum 3+ years of dispatch and customer service management experience in the HVAC, plumbing, or home service industry
✔ REQUIRED: Strong hands-on experience with ServiceTitan
✔ Excellent organizational, communication, and multitasking skills
✔ Ability to lead and motivate office staff in a fast-paced environment
✔ Strong problem-solving skills and ability to professionally handle customer concerns
✔ Experience managing technician scheduling and operational workflows
✔ Positive attitude, leadership mindset, and team-oriented approach
Why Join AD Air Conditioning?Competitive Compensation
Career Growth Opportunities within a growing HVAC company
Ongoing Training & Professional Development
Supportive Team Environment
Opportunity to help shape and improve company operations
Work with a company focused on professionalism, growth, and customer satisfaction
Apply TodaySubmit your resume to apply
Questions? Contact our hiring team for additional information
AD Air Conditioning is an equal opportunity employer
Join a company where leadership, organization, and customer service excellence matter.
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