Central Station Operator

Job Description

Job Description

Miller Protective Service is looking for a 3rd shift (12am to 8am) central station operator.

Job Summary:

A Central Station Operator is responsible for receiving, interpreting, and responding to electronic alarm signals for fire, security, medical, and environmental systems from both residential and commercial accounts. Using specialized monitoring software and computer-assisted tools, the operator ensures timely and accurate handling of alarm events in compliance with company protocols, UL 827 standards, and local/state codes.

Key Responsibilities:

• Monitor incoming alarm signals using computer-based software and respond promptly to fire, burglary, panic, medical, and other emergency signals.

• Accurately interpret event types and prioritize response according to established SOPs and UL 827 compliance.

• Dispatch appropriate emergency services (police, fire, EMS) or customer contacts as dictated by alarm type and account instructions.

• Document every signal and response action clearly and accurately within the software system.

• Maintain knowledge of all client accounts and emergency procedures.

• Follow procedures for signal verification (2-call, video verification, enhanced call confirmation, etc.).

• Communicate effectively with customers, emergency personnel, service technicians, and internal teams.

• Operate within a high-security, fast-paced environment, maintaining situational awareness and attention to detail at all times.

• Report system malfunctions, false alarms, and any unusual activity to the supervisor.

• Assist in training new hires when needed.

Qualifications:

Required:

• High school diploma or GED.

• Proficiency in basic computer operations and multitasking between software tools.

• Strong verbal and written communication skills.

• Ability to stay calm under pressure and make sound decisions quickly.

• Must pass a background check and drug screening.

• Availability to work nights, weekends, and holidays if scheduled.

Preferred:

• Prior experience in alarm monitoring, dispatch, emergency communications, or call center environment.

• Familiarity with UL 827 guidelines and fire/security alarm industry practices.

• Knowledge of monitoring software (e.g., MASterMind, Bold, SureView, Stages, or equivalent).

• Basic understanding of NFPA 72 and other fire/life safety standards.

Working Conditions:

• Indoor, climate-controlled, secure monitoring facility.

• Seated position for extended periods; multiple screens and phone/computer-based interaction.

• May require lifting or moving materials up to 25 lbs.

• May involve shift work including overnights and weekends.

Key Traits for Success:

• Excellent situational awareness and focus.

• High level of integrity and dependability.

• Team-oriented mindset with strong individual accountability.

• Punctuality and reliability are mandatory.

• Strong ethical conduct, especially regarding customer data and emergency response protocol.

Local privately Owned Fire and Security Company, Serving the mid-south area since 1974.

Company Description

Local privately Owned Fire and Security Company, Serving the mid-south area since 1974.