Partner Training Manager

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One. As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other. Job Description As a Partner Training Manager focusing on Partner Implementation and Instruction in the Partner Channel, you will develop and deliver impactful sales training and coaching programs on Elavon's products and/or services for our Merchant Service Providers (Independent Sales Organizations) to drive better business results. You will have exposure to a diverse group of entrepreneurial clients while coaching them and educating them on an exciting, rapidly evolving industry. Training Manager will focus on Partner Implementation, content creation, managing content and Instruction as part of Elavon’s Partner Incubation Program, which is designed to propel new Third Party Sales Organizations into success during the first 12–24 months of their life cycle with Elavon. Once a new partner is recruited into the program, an Incubation Portfolio Manager takes responsibility for the relationship and works closely with an assigned Partner Training Manager focusing on Partner Implementation and Instruction, to guide the new client through training. The Partner Training Manager coaches them on best practices and leads them through a comprehensive training program including initial web‑based trainings, onsite trainings and virtual group trainings. The Partner Trainer Manager focusing on Partner Implementation and Instruction prepares the client for success for the duration of their relationship with Elavon. Partner Training Manager works in a fast‑paced environment where they deeply understand all the details of Elavon’s Partner Channel. Training Managers create and deliver dynamic and engaging training programs which are delivered via Teams and virtual group trainings, but also by traveling to our clients’ locations all over the U.S. and Canada. Partner Training Managers should always be looking for new and innovative ways to train sales organizations ensuring the highest level of results. This position can expect up to 35% travel. Responsibilities Drive new merchant sales and revenue for Elavon through third‑party sales clients Train clients on Elavon’s processes, procedures, products and services over the phone, through web‑based trainings and through onsite client trainings Utilize a CRM to manage client relationships Train clients on pricing programs, statement analysis and the sales process Review and train on compensation reporting with clients Provide sales expansion and marketing training Create new training presentation and update existing decks Maintain open lines of communications with clients during the training phase of their partnership with Elavon Grow portfolio performance and business growth through training Conduct onsite partner meetings and quarterly classroom trainings for partners in Knoxville, Tennessee or other Elavon locations when travel is permitted Gain deep insights into the client’s organizations, culture and performance in order to deliver high quality, meaningful training experiences Basic Qualifications Bachelor’s degree, or equivalent work experience Typically eight to ten years of related experience Required Qualification Valid passport; this position would be traveling to Canada to train new partners estimated around 4–6 times a year Preferred Skills/Experience Considerable knowledge of assigned business line or functional area Strong organizational and analytical skills Thorough knowledge of project management Ability to identify and resolve exceptions and to analyze data Demonstrated leadership skills Experience using Articulate 360 and Learning Management Software (LMS) The role offers a hybrid/flexible schedule, which means there's an in‑office expectation of three or more days per week and the flexibility to work outside of the location for the other days. Benefits Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following: Healthcare (medical, dental, vision) Basic term and optional term life insurance Short‑term and long‑term disability Pregnancy disability and parental leave 401(k) and employer‑funded retirement plan Paid vacation (from two to five weeks depending on salary grade and tenure) Up to 11 paid holiday opportunities Adoption assistance Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E‑Verify U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet‑based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $81,600.00 - $96,000.00. U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Posting may be closed earlier due to high volume of applicants. #J-18808-Ljbffr