GENERAL MANAGER - MA

Qdoba Restaurant Manager

Pay Range: $59,768 - $67,037 annually

Position Summary

Responsible for managing the overall operations of a Qdoba restaurant. Uses discretion in daily management decisions with accountability for living the Brand values and helping the brand thrive. Focuses on developing a people and guest-centric culture that consistently delivers excellent guest service and food quality while ensuring compliance with policies, procedures, and regulatory requirements.

Key Duties/Responsibilities

• Maintain fast, accurate service, provide excellent customer service, and model restaurant hospitality responding to guest questions, concerns and complaints in a timely and professional manner to ensure positive resolution and guest recovery.
• Trains, develops, coaches, and evaluates employee performance; ensures systems for training employees are fully implemented and followed.
• Maximize store sales goals versus budget, including participation in marketing programs.
• Oversee and partner on increasing catering sales.
• Train, monitor, and reinforce food safety procedures.
• Work with the leadership team to meet sales goals.
• Manage food and labor costs.
• Execute company policies and procedures, ensuring compliance with all state and federal labor laws and regulations.
• Monitor food inventory levels and order product when necessary.
• Manage and maintain safe working conditions.
• Manage employees in a manner that encourages them to grow with the company and reduce turnover.
• Focuses efforts on developing long term sales growth initiatives designed to drive profitable sales growth.
• Responsible for the new hire life cycle including the interview and selection process along with proper training
• Anticipate and identify problems and initiate appropriate corrective action.
• Ensure continual improvement of Quality, Service, and Cleanliness
• Identifies and develops internal candidates for management and Shift Lead positions.

Qualifications

To remain compliant with state and federal laws, you must be at least 18 years old.

Education: High school diploma or equivalent required.

Experience: 5+ years QSR experience with 2+ years in a leadership position

Skills/Knowledge/Abilities: Excellent prioritization, interpersonal, problem-solving, and collaboration skills. Effective verbal and written communication skills; highly motivated and organized. Demonstrates integrity and ethical behavior. Can take direction from individuals in higher-level positions. Comfortable working in a fast-paced environment with proven ability to recruit, hire, coach, train and motivate employees. Must have a valid driver's license.

Physical Requirements: Ability to lift equipment and cases of product weighing approximately 10-50 lbs. Must be able to speak and hear clearly on the telephone and in person. Must be able to operate a computer, i.e., desktop, tablet, etc.

Additional:

• If opting to deliver catering orders, you must:
• Have an operable personal cell phone
• Use your personal cell phone to track (via app or text) when departing the restaurant with a catering order and upon delivery completion, in accordance with company safety procedures (no device usage while actively driving)

Reasonable Accommodation

Qdoba and its affiliates will make reasonable accommodations to allow a qualified individual with a disability to enjoy equal employment opportunities and to perform the essential functions of the job. This position description should be applied accordingly.

Benefits: Medical, Dental, Vision, & 401k for eligible employees

PTO (including vacation, sick & holiday)

Tuition reimbursement