Seasonal Visitor Services Associate

Visitor Services Associate

The Visitor Services Associate reports directly to the Manager of Park Operations and helps ensure that the park opens, operates, and closes safely and on time; is also responsible for the overall in-park experience for High Line visitors. They ensure visitors have a safe and enjoyable time on the High Line by providing information about the park, its art programs, horticulture, and all other activities, ensuring that all park rules are correctly observed. This hands-on role requires daily outdoor work in all weather conditions and supports all departments within Operations with various tasks. A successful candidate will be a self-motivated team player with strong interpersonal skills and a commitment to detail and excellence in the workplace.

Seasonal employment runs from July 14th to November 30th.

Primary Responsibilities

• Execute the High Line's standard operating procedures for opening and closing the park on a daily basis, dependent on the schedule assigned by the Manager of Park Operations.
• Remain up-to-date on High Line history, visitor information, points of interest, tour offerings, membership levels, events, programs, and all operational changes.
• Maintain safe park capacity by regularly conducting visitor counts in the designated zone(s) and implementing an exit-only system as needed.
• Work closely with POpS and NYC Parks Enforcement Patrol (PEP) to ensure the safety of staff and visitors.
• Submit daily reports, including a list of completed and outstanding tasks, observations regarding park status, and notable incidents.
• Participate in snow and ice removal during the winter season.
• Continually monitor park conditions for safety and communicate concerns to POpS.
• Work alongside Operations personnel from multiple departments to complete various tasks as needed.
• Actively engage visitors in conversation, advise them on areas of interest, educate them about park rules, and mitigate conflict when appropriate.
• Submit daily reports detailing visitor interactions, completed tasks, and notable incidents.
• Support the High Line's Volunteer team by coordinating the start of public tours and the operations of the High Line information station.
• Assist with the set up, execution, and breakdown of programs, events, and activities in the park.
• Other duties as assigned.