Communications and Referrals Coordinator

Job Description

Job Description

The primary function of the Communications and Referrals Coordinator is to provide stellar customer service and serve as primary liaison between all our contracted facilities, their staff members, as well as GuideStar Eldercare clinicians and leadership.

Success in this role requires excellent customer service skills. The ability to accurately manage a complex workload at a fast pace with strict attention to detail is critical.

Individual must be able to manage demanding workload with accuracy. Position requires excellent customer service skills with patients, their families, other staff, physicians, vendors, and the public.

• Serves external and internal customers by providing accurate, timely and complete information to assess an issue and assist in solving the problem.
• Communicates directly with facilities related to scheduling/clinician issues.
• Communicates directly with clinicians related to scheduling/facility issues.
• Communicates directly with scheduling teammates on all issues.
• Reports trend analysis to leadership for potential corrective action.
• Maintains client/patient records and assists team members with data entry on an ad hoc basis.
• Contributes to team effort by accomplishing related results, as needed.
• Expediting patient referrals to an EMR system (Gehrimed). 
• Completing referral requests as needed. 
• Maintain ongoing tracking and appropriate documentation on referrals to promote team awareness and ensure patient safety. 
• Ensure complete and accurate registration, including patient demographic and current insurance information. 
• Assemble information concerning patient’s clinical background and referral needs. 
• Review details and expectations about the referral with patients/facilities.  
• Following up with facilities on required documentation prior to processing patient referrals.  

• Possess excellent customer service, communication (both written and oral) and time management skills with proven experience in a customer service role.
• Extremely detailed oriented and enjoy working in a deadline driven environment.
• Dynamic individual with exceptional multi-tasking capabilities.
• Organized, resourceful, and flexible with work priorities.
• Be able to work independently and with minimal direction.
• Proven excellent customer service, communication (both written and oral) and time management skills.
• Strong understanding of MS Office Suite.
• Comfortable and effectively able to communicate professionally with all individuals at all levels.
• Able to pass pre-employment background testing, including motor vehicle record review and drug screening.

All GuideStar employees must be vaccinated against COVID-19 and flu. GuideStar follows all applicable laws; contact View email address on ziprecruiter.com for more information. Testing for illegal drugs will be administered to all final candidates for whom an offer of employment has been extended.

WHAT MAKES US GREAT

GuideStar Eldercare is the national leader in neurobehavioral long-term care services, providing expert neuropsychiatric and dementia care services to nursing homes and memory care facilities. GuideStar Eldercare's mission is to enhance the quality of life for patients by easing their suffering while actively promoting their safety, functionality, and dignity.

We believe in bringing the highest level of clinical care to the long-term care population. GuideStar is led by CEO and Founder Dr. Steven L. Posar, alongside our clinical team of expert physicians, psychiatrists, gerontologists, neurologists, and psychologists, who work with our clinical staff to find the best possible outcomes for our shared patients. Our neurologically based model ensures proper diagnosis and treatment, which improves care outcomes for patients with dementia, neurocognitive impairments, and/or psychiatric conditions.

GuideStar is dedicated to rigorous clinical care protocols and exceptional documentation and communication, based on the most up-to-date research and practice. Our dedication is underscored by our own research and desire to educate the greater long-term care industry. Most recently, our research on antipsychotic reduction through neurologic protocols was published in JAMDA in September of 2023. Associations and publications our research has been featured in include: PALTC, McKnight’s, AAGP, OHCA, and AAIC.

GuideStar Eldercare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

GuideStar is committed to the full inclusion of all qualified individuals. As part of this commitment, GuideStar will ensure that persons with disabilities are provided reasonable accommodation s. If you need accommodation please contact us at View email address on ziprecruiter.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.