Account Manager of Client Services

Our CompanyPharMericaOverviewAs a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company’s success! The Account Manager of Client Services cultivates and maintains an on-going strategic relationship with their clients. They are responsible for ensuring customer satisfaction with pharmacy services, issue resolution and overall retention of their clients.This position entails 75% travel throughout the Pennsylvania market. Ideal location to reside is a commutable distance to King of Prussia - Wilkes-BarreSchedule: Monday - Friday, hours depend on business needsThe ideal candidate has experience in client retention in a long-term care pharmacy setting.We offer:DailyPayFlexible schedulesCompetitive payShift differentialHealth, dental, vision and life insurance benefitsCompany paid STD and LTDTuition AssistanceEmployee Discount Program401kPaid-time offTuition reimbursementNon-retail/Closed-door environmentAnnual Incentive Bonus: 15%Our Pharmacy group focuses on providing exceptional customer service and meeting the pharmacy needs for hospitals, rehabilitation hospitals, long-term acute care hospitals, and other specialized care centers nationwide. If your passion is service excellence and top-quality care come join our team and apply today!ResponsibilitiesBuilds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizationsAccountable for all aspects of client relationships; primary go-to person for your client baseEngages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR’s) and Pharmacy Optimization Services (PSOP’s)Leads client contract renewal process in collaboration with other key PharMerica stakeholdersOwns the client issue escalation and resolution process. Working directly with key internal partners, achieves timely responses on all issues along with setting proper expectations for clientsManages their client base through the company’s CRM software. This includes the tracking and management of activities, issues, tasks, contacts, and other client communications.Own your Client Book of Business – be the subject matter expert and be prepared to communicate the most important critical to quality measurements to address customer’s needs, delivering world class serviceProvides pharmacy service, performance and reporting data. Prepares reports, monthly and quarterly business review materials, facilitates client engagement calls and conducts routine training, providing educational materials to facilitate compliance with PMC procedures, tools and resourcesWorks with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementationCollaborates with other functional departments (credit/collections, contracting, and marketing) to assure that corporate billing, and receivable standards are achievedRepresents PharMerica at corporate/networking/client events and conferencesConducts job responsibilities in accordance with the standards set out in the Company’s Code of Business Conduct and Ethics, its policies and procedures, the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standardsQualificationsBachelor's degree or equivalent experienceThree to five years of previous experience in a client management, customer service, or client support role; previous experience in a client support role within a healthcare setting or other business-to-business settingAbility to communicate to all levels of managementExcellent time-management and basic computer skillsAdvanced Microsoft Office proficiencyOutstanding problem-solving skillsExperience in root cause analysisAbility to collaborate cross-functionallyExperience working within a collaborative teamExperience in a project management and client-facing customer service roleStrong background with the ability to manage multiple priorities and deadlines at onceAbout our Line of BusinessPharMerica, an affiliate of BrightSpring Health Services, delivers personalized pharmacy care through dedicated local teams, serving health care providers such as skilled nursing facilities, senior living communities, and hospitals. We also cater to individuals with behavioral needs, infusion therapy needs, seniors receiving in-home care, and patients with cancer. Operating long-term care, home infusion, and specialty pharmacies across the nation, we combine the personal touch of a neighborhood pharmacy with the resources of a national network. Our comprehensive solutions, backed by industry-leading technology and regulatory expertise, ensure accurate medication access, cost control, and compliance with best-in-class clinical standards. We are committed to enhancing resident health, reducing staff burdens, and supporting our clients' success. For more information, visit . Follow us on Facebook, Twitter, and LinkedIn.Job SummaryID: 2026-191450Line of Business: PharMericaPosition Type: Full-Time