Assistant Branch Manager

Job Description

Job Description

Position Title: Assistant Branch Manager

Reports To: Branch Manager

Grade Level: 8

Full Salary Range: $20.68 - $31.02

Hiring Salary Range: $20.68 – $25.85

Primary Responsibilities:

Supervise, direct and control branch staff activity. Along with Branch Manager, responsible for achieving the branch goals, providing efficient branch operations, branch profitability and participating in business development activities. In conjunction with the Branch Manager, will also be responsible for lending and collection activity. Will identify needs to offer products and services that provide maximum benefit to both the member and Alero Financial Credit Union. Duties must be accomplished in compliance with federal and state laws and in accordance with the credit union’s policies and procedures and with constant attention to Alero Financial Credit Union’s creed, vision, mission and goals.

Duties and Responsibilities:

Branch Operations/Administration

• Monitor performance behaviors, coach, and document activity of the branch staff. Discuss potential performance problems with Branch Manager. Track effective member service skills applied by staff and reward such skills with recognition and positive feedback.
• Ensure all branch staff, vault and ATM are in balance each day. Assist in resolving discrepancies and verify that all monies are secured in line with established procedures.
• Retrieve vault cash for branch staff.
• Assist Branch Manager in achieving corporate and branch goals and objectives while maintaining branch standards.
• Assist the Branch Manager with the coordination of ongoing training and orientation of new staff.
• Responsible for the opening, closing, and ongoing management of the branch in the absence of the Branch Manager.
• Manage branch cash within assigned currency limits. Order and verify cash received under dual control and maintain inventory of negotiable instruments.
• Approve and authorize override transactions within range of authority.
• Maintain and update all branch signage and disclosures.
• Receive and respond to member inquiries/complaints in a timely manner, adhering to guidelines as stated in branch standards.
• Maintain sufficient supply of all current branch materials.
• Monitor and review daily, weekly and monthly reports.
• Perform audits of loan paperwork, new accounts, cash and other negotiable items.
• Maintain a high level of product knowledge and procedural expertise to assist staff with technical problems.
• Ensure all accounts are opened in accordance with established policies and procedures, proper records are maintained and accounts are entered on the credit union’s system properly.
• Assist in expediting Alero Financial Credit Union’s Disaster Recovery plan as needed.

Loan Administration

• Assist Branch Manager in establishing and enforcing controls within the branch to ensure the processing of member loan requests are within appropriate timeframe as stated within the branch standards.
• Evaluate and approve member loan requests in accordance with Alero Financial Credit Union’s policies/procedures.
• Establish repayment schedules, interest rates, etc.; ensure that all loans are processed in compliance with appropriate laws, regulations and credit union policies, to include perfecting liens/security interests when applicable.
• Prepare and complete loan documentation upon approval.
• Disburse loan proceeds as authorized and directed by appropriate loan level officers.
• Notify members whose loan requests have been denied and provide required documents to applicants within established time guidelines. May assist applicants in exploring other means of meeting financial obligations.
• Responsible for the audit of all loan paperwork and maintenance of weekly and monthly statistics of loan approvals and rejections.
• Responsible for cross-selling debt cancellation, MRC, GAP and all other Alero Financial Credit Union products/services.

Collection Administration

• Along with Branch Manager, collect on delinquent accounts and negative shares assigned to the branch.
• Responsible for reporting delinquent account status monthly.

Business Development

• Educate members, disseminate information and cross-sell credit union products/services that meet members’ needs.
• Assist Branch Manager in nurturing/developing relationships with sponsor/partner companies.
• Participate in business development activities and tracking.
• Conduct cross-selling and follow-up functions, including outbound calling to increase multiple account relationships and member satisfaction.

Other Responsibilities

• Assist Branch Manager in any projects or training programs necessary to educate staff/members in new or updated procedures/policies/
  services.
• All other duties as assigned.

Qualifications:

• High school graduate and three to five years of credit union experience or closely related field with equal responsibility.
• Capable of training and instructing others through effective communication. Ability to reason and resolve problems.
• Excellent written and verbal communication skills.
• Previous lending and collections experience with a financial institution preferred.

Benefits:

• Health, Vision, Dental Insurance
• Long-term Disability Insurance
• Critical Illness
• Life Insurance
• 401(k) match
• Profit sharing
• PTO
• Flexible Spending Account
• Tuition Reimbursement - Up to $4,000 annually
• Pet Insurance
• Commuter Benefit

Applicable federal and multi-state regulations including, but not limited to:

• Federal Credit Union Act (12 U.S.C. §1751 et seq.)
• NCUA Rules and Regulations (12 CFR Parts 700–799)
• NCUA Part 701 – Organization and Operation of Federal Credit Unions
• NCUA Part 702 – Capital Adequacy
• NCUA Part 703 – Investment and Deposit Activities
• NCUA Part 707 – Truth in Savings (NCUA)
• NCUA Part 709 – Involuntary Liquidation
• NCUA Part 713 – Fidelity Bond and Insurance Coverage
• NCUA Part 715 – Supervisory Committee Audits and Verifications
• NCUA Part 716 – Privacy of Consumer Financial Information
• NCUA Part 748 – Security Program, Report of Suspected Crimes (SAR), and Bank Secrecy Act Compliance
• NCUA Part 749 – Records Preservation Program
• NCUA Part 760 – Fair Credit Reporting (Regulation V)
• Bank Secrecy Act (BSA) (31 U.S.C. §5311 et seq.)
• USA PATRIOT Act
• Anti-Money Laundering (AML) Regulations (31 CFR Chapter X)
• Truth in Lending Act (TILA) – Regulation Z (12 CFR Part 1026)
• Real Estate Settlement Procedures Act (RESPA) – Regulation X (12 CFR Part 1024)
• Equal Credit Opportunity Act (ECOA) – Regulation B (12 CFR Part 1002)
• Fair Credit Reporting Act (FCRA) – Regulation V (12 CFR Part 1022)
• Home Mortgage Disclosure Act (HMDA) – Regulation C (12 CFR Part 1003)
• Fair Debt Collection Practices Act (FDCPA) (15 U.S.C. §1692 et seq.)
• Truth in Savings Act (TISA) – Regulation DD (12 CFR Part 1030)
• Electronic Fund Transfer Act (EFTA) – Regulation E (12 CFR Part 1005)
• Expedited Funds Availability Act – Regulation CC (12 CFR Part 229)
• Gramm-Leach-Bliley Act (GLBA)
• Interagency Guidelines Establishing Information Security Standards
• Safeguards Rule (16 CFR Part 314)
• Servicemembers Civil Relief Act (SCRA)
• Military Lending Act (MLA) – Regulation Z provisions
• Office of Foreign Assets Control (OFAC) Regulations (31 CFR Chapter V)
• Consumer Financial Protection Act (Title X of Dodd-Frank Act)
• Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
• Illinois Credit Union Act (205 ILCS 305/)
• Illinois Consumer Fraud and Deceptive Business Practices Act (815 ILCS 505/)
• Illinois Personal Information Protection Act (815 ILCS 530/)
• Illinois Identity Theft Law (720 ILCS 5/16-30 et seq.)
• Illinois Biometric Information Privacy Act (BIPA) (740 ILCS 14/)
• Illinois Data Security and Breach Notification Laws
• Illinois Interest Act (815 ILCS 205/)
• Illinois Collection Agency Act (225 ILCS 425/)
• State Uniform Commercial Code (UCC) Articles 3, 4, and 9 as adopted by Illinois
• Applicable multi-state data privacy and breach notification laws
• Applicable escheatment / unclaimed property laws across relevant states

While performing the duties of this job, the employee is frequently required to sit, view information on a computer screen, and talk or hear. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.