Service Advisor

Land Rover Mission Viejo

Hiring: Service Advisor

Pay: $64,500-$161,800 (Commission Pay Plan)

Schedule: Monday - Friday; 7:30am - 5:30pm

Why Join Our Team?

• The top advisors are on pace to earn over $125,000 this year.
• Easy work schedule to provide excellent work-life balance.
• Great opportunity for high line auto experience.
• Land Rover Mission Viejo is recognized as Top Rated Dealership by Car Fax and CarGurus.

What You'll Do

• Greet customers and act as the main contact throughout the service process
• Listen to customer concerns and document vehicle issues
• Recommend maintenance and repair services based on vehicle needs
• Prepare estimates, write repair orders, and explain work.
• Communicate with technicians to ensure timely and accurate repairs
• Deliver an exceptional customer experience that builds trust and loyalty
• You'll report to the service manager and collaborate over weekly and monthly goals

What You'll Bring

• 2+ years of Service Advisor experience.
• 1+ years of experience in a customer service role.
• Experience with Land Rover or other European brands
• Previous experience working at an automotive dealership.
• Strong written & vocal communication skills.
• Excellent time management skills
• Working knowledge of computers.
• Self motivated with the ability to set and achieve targeted goals.
• Acceptable driving record and a valid driver's license in your state of residence.

Total Rewards

The Annual Estimated Earnings Range is $64,500-$161,800.

This is a performance driven position, eligible for short-term and/or long-term incentives as part of total compensation, which includes Commissions off Individual Sales and Individual Gross Profit, and bonuses based on Individual Manufacturer Approvability, Customer Pay Labor per RO, and Flat Rate Hours.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.

We offer a comprehensive benefits package designed to support you and your family, including:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

Additional information about our Total Rewards benefits can be reviewed on our careers site at totalrewards.lithiadriveway.com

About Us

At Lithia & Driveway (NYSE: LAD) our success is fueled by our high performing teams delivering Auto Done Easy for our customers. We create simple, transparent, and convenient customer experiences throughout the vehicle-ownership lifecycle by leveraging our hundreds of store locations and our key adjacencies - Driveway, DFC, and GreenCars. We've built a retail model that champions entrepreneurial leadership, Growth Powered by People, and a strategy that creates possibilities and pushes us to reach our potential.

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

Reasonable accommodations may be made to enable individuals to perform the essential functions.