Bilingual Medical Receptionist/Customer Service Specialist

Customer Service Specialist

The Customer Service Specialist (CSS) is the first point of contact for patients and other patrons arriving at the medical centers. This position assists with patient check-in, check-out, answering phones and entails the following duties and responsibilities:

• Deliver excellent patient service.
• Answer telephone promptly and direct calls accordingly.
• Ability to retrieve phone messages and transfer calls as necessary.
• Verify patient insurance.
• Ability to retrieve all correspondence from all mailboxes and distribute accordingly.
• Ability to prioritize the centers business needs and flexibility to assist other areas as needed.
• Responsible for scheduling appointments, checking-in/out patients, and obtaining accurate patient information.
• Greet patients and visitors in a courteous/professional manner.
• Notify appropriate personnel of visitor arrival and directs visitor to correct area.
• Perform clerical functions.
• Maintain/update directory of all employees in the center.
• Notify the transportation dispatcher when patients are ready for pick up.
• Maintain professional conduct and appearance at all times.
• Ensure waiting and reception areas are kept clean and tidy.
• Flexibility to commute to other centers if needed.
• Other duties as assigned

Required Skills/Abilities:

• Exceptional customer service and phone etiquette
• Ability to use computers to enter information
• Excellent written and verbal communication skills
• Attention to detail
• Ability to connect with patients and make them feel comfortable
• Patience and presence of mind
• eClinicalWorks (eCW) experience Required

Education and Experience:

• High school diploma or equivalent, and a minimum of one year work experience in a medical front desk or receptionist capacity.
• Bilingual (English/Spanish) is preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer
• May require prolonged period of standing, walking and bending
• Ability to move/lift up to 20 pounds at times

Job Type: Full-time Work Location: In person Schedule:

• 8-hour day shift
• Monday to Friday

Salary: $18.00 - $20.00 per hour (negotiable based on experience) Benefits:

• Health Insurance
• Dental insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Employee assistance program
• Flexible spending account
• Paid time off
• Paid holidays

Palm Primary Care is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Palm Primary Care makes hiring decisions based solely on qualifications, merit, and business needs at the time.