Veterinary Receptionist (Full or Part-Time)

Job Description

Job Description

Veterinary Receptionist/CSR (Full or Part-Time)
Location: Greenock Farm Veterinary Hospital - Midland, North Carolina

Greenock Farm Veterinary Hospital is seeking a friendly and organized Veterinary Receptionist (CSR) to join our dedicated team in Midland, NC . If you love working with people and animals, thrive in a fast-paced environment, and have excellent communication skills, we’d love to hear from you!

About Greenock Farm Veterinary Hospital

Located in the beautiful community of Midland, NC, Greenock Farm Veterinary Hospital is committed to providing compassionate care to pets and outstanding service to their families. Our practice is known for its welcoming environment, and every team member is essential to creating a positive client experience.

What You’ll Be Doing:

As a Veterinary Receptionist at Greenock Farm Veterinary Hospital, you’ll be a vital part of our hospital team. Key responsibilities include:

• Providing top-notch customer service
• Cross-training to assist in the clinic as needed
• Providing compassionate, patient care
• Answering and triaging high-volume phone calls
• Scheduling appointments and procedures
• Checking in clients and monitoring flow from check-in to discharge
• Confirming appointments and handling client callbacks
• Managing medical record requests between hospitals and specialty practices
• Processing payment transactions
• Relaying information between clients and doctors, technicians, or management
• Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
• Using Windows-based computer systems and practice management software
• Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

What We're Looking For:

• Prior experience in a Veterinary role is preferred but not required. Will train the right candidate!
• Prior experience in a customer service or administrative role is preferred but not required.
• Strong interpersonal and communication skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude, reliability, and a willingness to learn.
• Must be able to safely lift 30lbs.

Compensation & Benefits:

• Hourly pay: $15.00- $18.00 (based on experience)
• 401(k) with match (full time only)
• Health insurance (full time only)
• Paid time off
• Employee pet care discount
• Flexible scheduling

About Associated Veterinary Partners (AVP):

Greenock Farm Veterinary Hospital is proudly partnered with Associated Veterinary Partners (AVP) , a vet-founded and operated network dedicated to supporting local practices. Unlike many corporate groups, AVP is not private equity-backed , allowing us to prioritize long-term success and the well-being of our teams.