Case Manager

Job Description

Job Description

Case Manager

Crisis Center of Comal County
Location: New Braunfels, TX
Reports to: Lead Intensive Case Manager
FLSA Status: Non-Exempt

Join a Mission That Changes Lives

At the Crisis Center of Comal County, we believe every survivor deserves safety, dignity, and the opportunity to rebuild. Our mission is to embrace survivors of crisis and trauma and empower them to positively change the trajectory of their lives.

Every day, survivors take courageous steps toward a safer future. As a Case Manager , you'll walk beside them during that journey—helping individuals and families overcome barriers, achieve stability, secure permanent housing, and build the confidence and skills needed for lasting independence.

If you're passionate about empowering others through compassionate, trauma-informed support, we'd love to have you on our team.

About the Role

As a Case Manager, you will provide comprehensive, trauma-informed case management services to individuals and families living in our emergency shelter and continue supporting them after they transition into permanent housing. You'll assess client needs, develop individualized service plans, coordinate resources, advocate for clients, and provide ongoing encouragement as they work toward their personal goals.

This position is ideal for someone who enjoys building meaningful relationships, solving complex problems, and collaborating with both internal teams and community partners to help survivors create brighter futures.

What You'll Do

• Provide trauma-informed case management, advocacy, crisis intervention, safety planning, and emotional support to individuals and families experiencing domestic violence, sexual assault, homelessness, and other crises.
• Conduct comprehensive assessments and develop individualized service plans focused on safety, housing stability, employment, education, financial wellness, healthcare, and long-term self-sufficiency.
• Support clients throughout their shelter stay and continue providing post-housing case management to help families maintain permanent housing and achieve lasting stability.
• Coordinate shelter intake, orientation, client transitions, transportation, referrals, and connections to community resources including housing, employment, healthcare, childcare, behavioral health, legal services, and public benefits.
• Facilitate individual case management meetings, support groups, life-skills classes, and house meetings that encourage personal growth and successful program completion.
• Conduct home visits, office visits, community visits, and virtual meetings to monitor client progress and provide ongoing support after housing placement.
• Build collaborative relationships with landlords, housing providers, schools, employers, healthcare organizations, and community agencies to expand opportunities for clients.
• Maintain accurate documentation, electronic case records, service plans, assessments, and grant-related reporting while ensuring compliance with agency policies and confidentiality standards.
• Participate in multidisciplinary case reviews, agency trainings, and the Sexual Assault Crisis Response on-call rotation while collaborating closely with shelter staff to provide exceptional client care.

Who You Are

• You believe every survivor deserves compassion, dignity, and the opportunity to build a safe, independent future.
• You are an excellent listener who can build trust and meaningful relationships while maintaining healthy professional boundaries.
• You remain calm, organized, and solution-focused during crisis situations.
• You enjoy helping people identify strengths, overcome barriers, and celebrate progress toward their goals.
• You communicate effectively with clients, coworkers, and community partners while balancing multiple priorities and maintaining thorough documentation.
• You thrive in a collaborative, mission-driven environment where teamwork and innovation are valued.

Additional Requirements

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Counseling, or a related social services field required; Master's degree preferred. Equivalent experience may be considered.
• One to two years of experience in case management, housing services, victim advocacy, homelessness services, or related human services preferred.
• Knowledge of trauma-informed care, crisis intervention, domestic violence, sexual assault, homelessness, housing stability, and case management principles.
• Proficiency with Microsoft Office 365 and electronic client management systems.
• Strong organizational, communication, documentation, and time-management skills.
• Current, valid Texas driver's license, proof of auto liability insurance, and reliable personal transportation for local travel.
• Ability to safely operate agency vehicles, including a van and a 14-passenger bus.
• Ability to pass an extensive background check, including fingerprinting, drug screen, and driver's record check.
• First Aid and CPR certification required (may be completed after hire with agency support).
• Ability to work a flexible schedule, including evenings, weekends, holidays, and participation in an on-call rotation.

Preferred Qualifications

• Experience working with survivors of domestic violence, sexual assault, homelessness, or other vulnerable populations.
• Knowledge of community housing resources, supportive services, and benefit programs.
• Experience working with unhoused individuals and families.
• Bilingual in English and Spanish.
• Experience facilitating educational groups, life-skills classes, or support groups.

Why Join Us?

• Make a lasting difference in the lives of survivors and families rebuilding after crisis.
• Help clients move from emergency shelter to safe, stable, permanent housing.
• Work alongside a compassionate, multidisciplinary team dedicated to healing, empowerment, and hope.
• Build strong partnerships throughout the community that create opportunities for long-term success.
• Grow professionally while doing meaningful work that changes lives every day.

Our Commitment

The Crisis Center of Comal County is committed to fostering a workplace rooted in respect, diversity, and inclusion. We welcome applicants who share our dedication to serving all individuals with dignity, compassion, and equity.

If you're ready to empower survivors, strengthen families, and help individuals build lasting independence, we invite you to apply and become part of a team where your work truly changes lives.