Clinical Care Coordinator - PRN - Hospice

Job Description

Job Description

Schedule: PRN 

Pay Range: $25.00/hr. to $30.00/hr. (hourly, non-exempt) based on qualifications, experience, and location.

Why You’ll Love Working at Vivie:

• Flexible scheduling, autonomy, and work-life support with modern technology that makes your day easier
• Competitive pay with employer-matched retirement, pay-on-demand options, and generous PTO + paid holidays
• Comprehensive health and wellbeing benefits
• Paid documentation time, plus mileage, drive time or car program options
• Career growth through scholarships, training, and professional development

As a Clinical Care Coordinator in Hospice, you will be the key connection between patients, families, referral sources, and the hospice care team. Your expertise in care coordination, patient triage, and referral management will ensure that individuals receive compassionate, timely, and seamless hospice care. With a deep understanding of hospice protocols and patient needs, you will enhance the hospice experience by facilitating smooth transitions, managing incoming referrals, and ensuring exceptional customer service.

As a Clinical Care Coordinator, you will: 

• Manage Hospice Inquiries, Referrals and Admissions – Oversee incoming referrals, ensuring timely communication with referral sources, caregivers, and the hospice team. Track and manage follow-up activities for potential hospice patients and referrals not taken for care.
• Triage and Coordinate Patient Care – Collaborate with Regional Clinical Managers to assess patient needs, triage calls, and provide appropriate recommendations. Work closely with external partners, including facilities, pharmacies, and DME providers, to ensure seamless patient care transitions.
• Oversee Daily Operations and Admissions – Work closely with the intake team to process new referrals efficiently, ensuring timely patient assessments and admissions. Coordinate with clinical staff to schedule initial visits and manage workflow to optimize the patient experience. 
• Enhance Customer Experience and Quality Assurance – Provide exceptional customer service by proactively addressing patient and caregiver concerns, overcoming objections, and ensuring smooth onboarding for hospice services. 
• Drive Continuous Improvement and Team Collaboration – Participate in quality initiatives and process improvements related to referral management. Communicate regularly with leadership to implement best practices and ensure consistency across hospice regions.
• Other Duties as Assigned – The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive. 

This job also requires: 

• Licensed Practical Nurse (LPN) in Minnesota preferred; CPR certification must be obtained within six months of hire.
• Experience in hospice, home health, or healthcare coordination preferred. 
• Strong organizational and problem-solving skills to efficiently manage multiple referrals and schedules. 
• Ability to triage, assess, and prioritize patient needs while maintaining compliance with hospice regulations. 
• Ability to pass state mandated background check. 
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication with staff, clients, and referrals. 

Additional Details:

• Employment Type: Hourly, non-exempt  
• Department: Administration
• Leadership Received: Regional Clinical Manager
• Division: Hospice
• Travel Requirements: No
• This role does not include supervisory responsibilities.