Associate Patient Care Coordinator

Requisition number: 2391283

Job category: Healthcare Delivery, Patient Services

Optum NY/NJ, is seeking a Associate Patient Care Coordinator to join our team in [location]. Optum is a clinician-led care organization that is changing the way clinicians work and live.

As a member of the Optum Care Delivery team, you'll be an integral part of our vision to make healthcare better for everyone.

At Optum, you'll have the clinical resources, data and support of a global organization behind you so you can help your patients live healthier lives. We believe you deserve an exceptional career, and will empower you to live your best life at work and at home. Experience the fulfillment of advancing the health of your community with the excitement of contributing new practice ideas and initiatives that could help improve care for millions of patients across the country. Because together, we have the power to make health care better for everyone. Join us and discover how rewarding medicine can be while Caring. Connecting. Growing together.

Optum Dermatology has an immediate opening for a friendly, patient focused and detailed oriented Associate Patient Care Coordinator to join our team. Associate Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: A 37.5-hour work week, Monday (Port Jefferson Station) from 8:30 am to 7:00pm, Wednesday (Syosset) 8:00am to 6:00 pm, Thursday (Port Jefferson Station) 8:00 am to 6:00 and Friday (Syosset) 8:00 am to 4:00 pm. Shift to be determined by the manager upon hire. (business needs may change to Monday through Friday week)

Location: 575 Underhill Blvd, Suite 100, Syosset, NY 11791

1500 Route 112 Building 1, Suite 201, Port Jefferson Station, NY 11776

Primary Responsibilities:

• Adheres to standards of professionalism set by the Practice.

• Always maintains professional appearance by adhering to dress code and wearing identification badge

• Demonstrates and maintains professionalism in behavior and courtesy toward the patients and staff

• Respects confidentiality and is HIPAA compliant in all aspects of communication regarding patient, Practice and staff members

• Functions as a member of a team committed to quality patient care

• Takes initiative to keep informed of new/revised Policy and Procedures, Standards of Careand incorporates these into practice

• Maintains a working knowledge of Practice Policy and Procedures; effectively communicates information regarding the Practice to those who require it

• Completes Mandatory Education annually

• Handles difficult situations and people with tact, professionalism and H.E.A.R.T

• Demonstrates good judgment in escalating difficult situations and people to Management personnel

• Demonstrates flexibility in scheduling and or traveling to meet patient and office needs

• Demonstrates professionalism in attendance & punctuality. Consider number of unauthorized or unscheduled absences, a pattern of before and after weekend absences, tardiness and early departures, and long meal periods in accordance with CRHC policy

• Maintains and promotes a positive work attitude fostering teamwork and acceptance of management decisions

• Assists staff whenever possible, to achieve office goals / patient satisfaction

• Works independently, takes initiative in completing assignments and does so without reminder

• Maintains supply inventories and equipment necessary for the effective performance of the department/location

• Maintains a neat, organized, orderly environment in the reception and waiting room areas, i.e. magazines physician business cards, brochures, signage, etc

• Actively demonstrates good oral and written communication skills with both internal and external customers

• Works with a sense of urgency

• Ability to be cross trained as a medical assistant

• Performs all essential task skills of the Patient Care Coordinator

• Holds self and others accountable for timely, and cost effective results

• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED

• 1+ years of computer proficiency experience (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)

• 1+ years of customer service or Healthcare related experience

• Ability to travel to other offices

• Ability to be flexible with the work schedule

Preferred Qualifications:

• Experience working with an electronic health record (EPIC)

• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records

• Ability to be cross trained as a medical assistant

• Knowledge of Dermatology

Soft Skills:

• Ability to work independently and maintain good judgment and accountability

• Demonstrated ability to work well with health care providers

• Strong organizational and time management skills

• Ability to multi-task and prioritize tasks to meet all deadlines

• Ability to work well under pressure in a fast-paced environment

• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $29.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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