Corporate Technology Specialist

Job Description

Job Description

The Corporate Technology Specialist provides hands-on technology support to WellStreet's corporate office, including dedicated support of the executive leadership team, and employees within the corporate office. This position also performs the physical handling, repair, staging, and inventory operations that support the organization's technology asset program.

This position is the on-site technical presence at the corporate office. It resolves issues that cannot be addressed remotely by the Service Desk, maintains conference room and meeting technology in a ready state, performs hardware diagnosis and repair, and executes the receiving, tagging, imaging, staging, and disposal activities that keep the asset record accurate. The role is highly visible, frequently interacts with senior leadership, and requires a service-oriented professional who exercises discretion and sound judgment.

This is a fully on-site position and cannot be performed remotely.

• Provide in-person technical support for corporate employees using laptops, desktops, mobile devices, printers, peripherals, and business applications.
• Provide dedicated, high-touch technical support to executive leadership, including laptops, tablets, mobile devices, and home office equipment.
• Troubleshoot hardware, connectivity, authentication, printing, and endpoint performance issues.
• Support new-hire technology setup, workstation moves, equipment refreshes, and other corporate technology needs.
• Ensure conference room and meeting technology is tested and ready for executive meetings, presentations, board meetings, and organizational events.
• Provide on-site support during high-visibility meetings and events.
• Handle executive devices, accounts, and information with a high level of discretion and confidentiality.
• Proactively identify recurring technology issues and work to prevent future disruptions.

• Diagnose and repair laptops, desktops, tablets, printers, peripherals, and other technology equipment.
• Perform serviceable hardware replacements such as drives, memory, batteries, displays, and power supplies.
• Coordinate manufacturer warranties, repairs, replacements, and equipment returns.
• Receive, verify, asset-tag, and track incoming technology equipment.
• Maintain accurate inventory records and organized technology storage areas.
• Manage spare and loaner equipment for corporate and field use.
• Prepare retired equipment for secure disposition and coordinate vendor pickup.
• Sanitize and redeploy serviceable equipment in accordance with established data-handling requirements.

• Image, configure, stage, and enroll computers and other devices according to established standards.
• Manage assigned IT incidents and service requests through the IT service management platform.
• Maintain accurate ticket documentation, status updates, and time entries.
• Follow established procedures for technical support, asset handling, and deployment.
• Identify recurring issues, documentation gaps, and opportunities for process improvement.

The Service Desk handles inbound support requests, clinic location support, and issues that can be resolved remotely. The Corporate Technology Specialist focuses on hands-on corporate office support, executive support, physical technology troubleshooting, hardware repair, and asset management .

Issues requiring server, network, identity, or clinical application administration will be escalated to Systems Engineering.

Professional IT experience is not required. We are open to candidates who have developed technical skills through education, certifications, internships, personal projects, or hands-on experience.

• High school diploma or equivalent required.
• Demonstrated interest and aptitude in technology and computer hardware.
• Experience building, upgrading, troubleshooting, or repairing computers or other technology.
• Experience providing in-person technical assistance is preferred.
• Working knowledge of Windows desktop and laptop hardware and operating systems.
• Familiarity with Microsoft 365 applications.
• Ability to learn device imaging, configuration, and enrollment processes.
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to troubleshoot independently while knowing when to ask for help or escalate.
• Reliable and consistent on-site attendance.

• Associate degree, technical certification, or coursework in Information Technology or a related field.
• Healthcare or multi-site operations experience.
• Experience with IT asset management, inventory, or equipment logistics.
• Experience with Freshservice or another IT service management platform.
• Experience with Microsoft Intune and/or Jamf.
• Familiarity with iOS and Android device support.
• Experience supporting conference room and audiovisual technology.
• Familiarity with HIPAA requirements related to technology and data handling.
• ITIL 4 Foundation certification.
• Valid driver's license and reliable transportation for occasional local travel.

We're looking for someone who:

• Enjoys solving technology problems and figuring out how things work.
• Takes pride in providing excellent customer service.
• Can explain technical issues clearly to non-technical users.
• Is comfortable working directly with executives and senior leaders.
• Is dependable, organized, and detail-oriented.
• Uses discretion when handling confidential information.
• Learns quickly and is receptive to coaching and feedback.
• Takes initiative and looks for ways to prevent problems.
• Isn't afraid to ask questions or seek help when needed.

• Location: Atlanta Corporate Office
• Work Arrangement: Fully on-site; this position cannot be performed remotely.
• Standard business hours with occasional early, late, or weekend availability to support executive meetings, deployments, events, or clinic openings.
• Less than 10% local travel may be required.
• Ability to lift, carry, and move equipment weighing up to 50 pounds.
• Ability to frequently stand, bend, kneel, reach, and work beneath desks and around equipment.
• Ability to use basic hand tools for hardware repair and equipment assembly.

WellStreet Urgent Care is committed to providing the highest quality patient and customer care. Our technology team plays an important role in supporting the people, systems, and operations that allow our urgent care centers to deliver exceptional service to our patients and communities. 

In addition to the above requirements, WellStreet is looking for team members with the following qualities:

• A positive attitude toward patients, families, and coworkers.

• Willingness to go the extra mile to create an outstanding experience for customers and to train and lead the center team to do the same.

• A desire to work in concert with others in an upbeat and supportive atmosphere while reinforcing the WellStreet mission to provide uncompromising service.

• A compelling desire to serve others, improve your community's health, and have fun every day.

If you enjoy technology, solving problems, helping people, and working in a hands-on environment, we'd love to hear from you!