Service Supervisor

Service SupervisorWhy choose us?Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!At Albertsons Companies, we are looking for someone who's not just seeking a job, but someone who wants to make an impact. In this role, you'll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that's constantly evolving.Position PurposeThe Service Supervisor is responsible for supporting front-end operations and ensuring an exceptional customer experience throughout the store. This position provides leadership and direction to front-end associates, oversees customer service standards, maintains operational efficiency, and supports store leadership in achieving company goals related to service, safety, labor, and productivity.Key Responsibilities Customer ExperienceDeliver outstanding customer service and promote a customer-first culture.Assist customers with questions, concerns, returns, and service-related issues.Resolve customer complaints promptly and professionally.Ensure service standards are consistently met at all checkout and customer service areas.Promote loyalty programs, store promotions, and customer engagement initiatives.Front-End OperationsSupervise daily operations of the front end, including cashier lanes, self-checkout areas, service desks, and courtesy clerks.Monitor customer traffic patterns and adjust staffing to minimize wait times.Ensure registers, self-checkout systems, and service equipment are functioning properly.Maintain front-end cleanliness, organization, and operational readiness.Assist with opening, closing, and shift transition procedures.Team LeadershipProvide daily leadership, coaching, and direction to front-end associates.Support hiring, onboarding, training, and development of team members.Promote accountability, teamwork, and a positive work environment.Assist in scheduling and labor management activities.Address associate concerns and escalate issues as appropriate.Serve as Manager on Duty when assigned.Cash Handling & Operational ComplianceEnsure compliance with all cash handling, accounting, and security procedures.Monitor register variances and assist with investigations when necessary.Support front-end audits and operational reviews.Ensure compliance with all company policies, procedures, and regulatory requirements.Monitor age-restricted sales compliance and other legal requirements.Safety & Store StandardsPromote a safe shopping and working environment.Identify and address safety concerns promptly.Ensure associates follow workplace safety procedures.Support emergency response and incident reporting processes.Maintain cleanliness and safety standards throughout customer service areas.Store SupportCollaborate with department managers to support overall store operations.Assist with special events, seasonal programs, and promotional activities.Support inventory counts, merchandising initiatives, and store-wide projects as needed.Respond to operational issues and customer needs throughout the store.We also provide a variety of benefits including:Competitive wages paid weeklyAccess to up to 50% of your earned wages before payday, via our partnership with StreamAssociate discountsHealth and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI BenefitsLeaders invested in your training, career growth and developmentAn inclusive work environment with talented colleagues who reflect the communities we serveAlbertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey! Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street. Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.