Call Center Agent

Who We Are Looking For

Our business thrives on the personalities of our employees as we strive to provide an exceptional customer service and camping experience to everyone we serve. We are looking for fun, personable extroverts who like to have conversations and build relationships with prospective clientele.

Successful Call Center Representatives must have the willingness to learn the intricacies of our business and the ability to problem solve and think critically on the spot. Our company generates warm leads through a variety of different channels: promotions, websites, classified advertising, and RV dealership programs. This means that our Call Center Representatives are set up for success by having access to potential clients that have expressed interest in camping and resort-related activities.


Job Description

Our top agents consistently make $20-$28/hour (or more) on a regular basis. Please see the below sample of what you can make in an average week based on approximately 36 hours per week.


Responsibilities:

• Make outbound calls to leads, adhering to daily quotas
• Answer inbound calls from prospective customers
• Explain product and answer questions from leads
• Obtain customer information, such as name, address, and contact information to enter into the customer relationship management system
• Apply active thinking skills to better target the needs and interests of specific individuals.

Requirements:

• Follows all attendance and punctuality standards
• Must be very energetic with great verbal communication skills
• Maintain a set of moral and ethical practices in communicating our services to clients
• Excellent phone manner and articulation.
• Results-driven - better results equals better commissions
• Rejection is a part of this job - the ability to accept it with a positive attitude is essential
• Proficient in English

Benefits:

• $14/hour starting wage (plus additional commission and incentive-based programs)
• Fixed schedule of 36 hours per week
• Please see pay scale below.
• PTO accrual from your first hour worked
• 401k retirement plan with company match
• Company-sponsored medical, dental, and vision insurance
• Life insurance
• Employee-only discounted rates at all of our locations
• Significant discounts on Outdoor Adventures merchandise

*Sample pay scale (this is just your hourly rate; you can make additional commission as well)

$14.00

0 - 24.9 Hours of Work

$14.50
25 - 30.9 Hours of Work

$15.00
31-35.9 Hours of Work

$16.00
36-40 Hours of Work


About Outdoor Adventures

Outdoor Adventures is Michigan's largest network of premier outdoor resorts and campgrounds. We are a multigenerational family business committed to providing fun and unique outdoor experiences for families to create memories that will last a lifetime. We've been serving our members and the hard-working people of Michigan for over 25 years and we look forward to continuing this for another 25 years and beyond. It's an exciting time at the company as Outdoor Adventures is growing and making strides to become one of the top membership camping companies in the nation. And while we continue to grow, the philosophy our Founder instilled in the organization still prevails and that is to treat everyone like family.

Job Type: Full-time