Business Analyst

Business Analyst Must have existing SC or be eligible for SC clearance Start date: by 1st July Salary: competitive depending upon experience + benefits Where the job is based: hybrid (home-based & working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B31 2UQ Who we are: Dive into a world where technology meets innovation. At Kerv Digital, we're not just another tech company. We’re the problem solvers, the magicians who transform complex challenges into seamless digital experiences. Utilising a powerful blend of Power Platform, DevOps, Data experiences, and Software Engineering, we create business solutions that truly resonate with our clients driving extreme value! With our roots planted in Birmingham and branches spreading across the globe from London to Bangalore, we're a proud member of the Kerv Group - a dynamic £112m revenue technology consultancy leader with a dedicated team of over 700 professionals, partnering with 800+ sector leaders. People come first always we are incredibly proud of our unparalleled work culture. Not just words on paper, we wear our "Great Place to Work" certifications from the UK and India like badges of honour. Dive into an ocean of opportunities in an atmosphere that celebrates collaboration. Sharpen your prowess with a global multi-discipline team and be guided by the industry's most forward-thinking architects. The role: We are looking for a passionate Business Analyst to join us as we build the foundations of the practise and make it a part of the business as a whole. Since we need a traditional BA, we will put more emphasis on personal and professional skills than on technical skills. Below are an example of some deliverables expected as part of the role: Gathering functional and non-functional requirements using relevant methods both online and in person for use within an Agile setting

• Converting the requirements into users stories and logically incorporate into a backlog
• Influencing, managing, and analysing a variety of stakeholders internally and externally
• Able to juggle multiple priorities and demands.
• Help customers with process re-engineering opportunities, which improve the effectiveness of processes
• Being the subject matter expert/champion of the agreed customer requirements.
• Creating clear and effective documentation across multiple channels
• Using a hands-on approach to ensuring timescales are met
• Must be able to challenge stakeholders to ensure true value is achieved whether this is on customer requirements or the solution
• Be able to understand and learn the capabilities (and limitations) provided by Dynamics 365 CE out of the box.

Consultancy, Contact Centre experience is desirable Competencies & Experience: Personal attributes

• Able to demonstrate strong communicate skills with all stakeholders
• Able to cultivate and maintain relationships with all stakeholders
• Can skilfully influence decisions
• Political Awareness
• An analytical thinker with attention to detail
• Can demonstrate emotional intelligence when navigating difficult challenges
• Self-starter, able to progress without direction (although support will always be there if needed)
• Must be a team player

Professional attributes Understands IT Project delivery and it’s lifecycle Can demonstrate a varied range of requirement elicitation techniques A solid understanding of Product Ownership Understands the process of requirements engineering Able to create, refine and progress a user story backlog Proficient process and data modelling skills using industry standard notations Understands the concept of change management Strong facilitation skills What we can do for you: We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employee’s: Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office. Awesome Environment – all of our employee’s will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – the company was started specifically to find a way for people to take more enjoyment from their work. Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market. Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech. you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation. Recognition & Growth – Recognized as a 'Great Place to Work' in both the UK and India, our commitment to excellence goes beyond our products and services. Our culture is a testament to the dedicated technologists who work tirelessly to drive our vision forward. Being a part of Kerv Digital means embracing a culture of innovation, collaboration, and mutual respect. Our teams in the UK and India thrive in an atmosphere that promotes continuous learning and growth. Join us at Kerv Digital, where we don’t just build ground breaking technology - we build future. Don’t take our word for it though, check out our impartial Glass Door reviews You will live the Kerv values… Think Customer First Team is everything Spread good vibes Build future Do the right thing At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together. #J-18808-Ljbffr KERV Interactive