Field Service Supervisor

Field Service Supervisor

NextGen Security, LLC

Location: Miramar, FL

Industries: Security and Surveillance

Job Type: Full Time

Years of Experience: 5-10+ in the Security Industry

Career Level: Supervisor

Exemption Status: Non-Exempt

We are seeking a Field Service Supervisor with strong electronic security experience to join our fast-growing and dynamic team. This position works directly with the Service Manager, Service Coordinators, Service Technicians, other operational resources as deemed necessary and customers to solve complex issues and provide hands-on leadership in the field.

This role serves as a hands-on field leader and primary technical escalation point for service operations and is critical to maintaining high service quality and customer satisfaction across the Miramar market.

This position plays a key role in field execution, technician leadership, and service quality, including:

• Lead and support high-end and complex service calls, including troubleshooting integrated security systems in live customer environments
• Conduct ride-alongs with technicians to provide coaching, hands-on training, and quality assurance
• Own and enforce field service quality standards to ensure consistent, professional execution across all jobs
• Serve as the primary escalation point for difficult technical issues and customer concerns
• Supervise, coach, and support field technicians, including time review, performance feedback, and day-to-day field coordination
• Support scheduling and resource coordination to ensure efficient technician utilization and response times
• Manage and support technician on-call rotations and after-hours coverage
• Oversee transition of systems from installation to service to ensure clean handoffs and ongoing support success
• Safely operate a company vehicle
• Identify and help drive preventative maintenance and service opportunity growth with existing customers
• Support accurate billing, job documentation, and service-related project tracking
• Attend customer meetings and represent NextGen as a knowledgeable and responsive field leader
• Support improvements in service response time, first-time fix rate, and overall customer satisfaction

What you bring to the table:

5-10 years of experience in the field in the security industry

Experience and/or certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon strongly preferred; advanced certifications a plus

Strong organizational skills.

Superior problem solving and communication skills.

Ability to lead and support technicians in a fast-paced field environment

Work independently with minimal supervision.

Strong troubleshooting skills across integrated electronic security systems

Experience with Microsoft Office, Teams & Windows Operating Systems.

What we bring to the table:

• Opportunity to grow into higher-level service leadership roles within the organization
• An awesome, collaborative culture
• Compensation based upon background and experience.
• Full benefits package
• Vacation
• Company vehicle
• Cellphone Allowance

We are an equal opportunity employer and drug - free workplace. Pre-employment drug screens and background checks will be conducted. Employees are subject to appropriate routine drug screens, based on job classification.

Application Process

Please submit your resume, references and your requested salary range when applying for this position to View email address on click.appcast.io.

NextGen Security