Assistant Store Manager

Assistant Store ManagerThe Assistant Store Manager is responsible for driving both individual and store sales, delivering an exceptional customer experience, and overseeing daily operations. This role supports employee development by leading, coaching, and helping to hold the team accountable, while also fostering a positive and collaborative work environment. A key focus of this role is creating a personalized, memorable shopping experience for each Bride-to-Be making sure she feels confident, celebrated, and supported throughout her journey. This position requires strong sales ability, excellent customer service, and sharp attention to detail. Successful candidates are self-motivated, confident leaders with a passion for people, proven experience in building customer relationships, and a commitment to upholding Luxe Brands' standard of excellence.Our purpose is to create heartfelt moments and boundless inspiration — in the bridal industry and beyond. We achieve this through a family of brands designed to meet the needs of every bride, no matter style, vision, or budget.Entrepreneurial at our core, we believe great businesses are built through great people and great execution. Our team is made up of career minded, goal-oriented individuals passionate about delivering an exceptional experience to every bride. If you're looking for a workplace where innovation meets intention, where your ideas matter as much as your drive, and where you can help build something extraordinary, Luxe Brands could be your next home.Our Core Values:Respectful: Foster respect + a friendly nature towards co-workers and clients.Service Minded with Attention to Detail: Exude fanatical attention to detail and consistency while striving for excellence in daily tasks.Trustworthy: Be an open and honest individual to our clients and team members - this helps drive sales + camaraderie.Hardworking: Will go above and beyond to finish any task and provide extra assistance and effort to co-workers and the company.Positive and Energetic: Maintains a positive attitude regardless of circumstances.Values Communication: Effectively interacts with clients and co-workers to reach a common goal.Benefits:Health, Dental, and Vision InsurancePaid Time OffPaid HolidaysCompany Paid Parental LeaveCompany Paid Short Term DisabilityBirthdays Paid Time Off!401(k) + Company MatchEmployee Assistance ProgramEmployee DiscountNectar Reward SubscriptionMonthly Gym ReimbursementCalm SubscriptionPaid TrainingTravel ReimbursementKey Responsibilities:Supports the Store Manager with Stylist interviews by facilitating initial conversations; final hiring decisions remain with the Store ManagerAssists with training and ongoing team development, including completing Stylist Scorecards and assigning supplemental training through SeismicDrafts initial store schedules and makes real-time staffing adjustments as needed, while final approval remains with the Store ManagerProvides real-time coaching to team members and serves as a witness during corrective actionsOwns customer service for the location, consistently achieving positive surveys and reviews, and implements feedback to continuously improve service quality; assists the Store Manager in resolving escalated customer issuesHelps drive store performance by meeting and exceeding Key Performance Indicators (KPIs), using tools such as departmental scorecards to communicate progress and goals to the teamOversees store maintenance, ensuring the sales floor and back-of-house areas are organized, clean, and aligned with brand standards; coordinates timely repairs and accurate inventory upkeepServes as acting Store Manager in the Store Manager's absence, overseeing daily operations with support from the District ManagerRequirements:Must be 18 years of age or older1+ year of customer service and sales experience, preferably in retail or soft-lines1+ year of sales experience with demonstrated upselling skills; experience from other industries will be considered2+ years of supervisory experience, such as Assistant Manager or Shift Lead responsibilitiesAvailability to work full shifts on Saturdays and SundaysProficient in reading, writing, and verbal English to effectively interact with clients and team membersMust be able to navigate throughout the store and have the stamina to consistently support brides in an active work environmentAbility to lift up to 35 lbs and stand for extended periodsProficiency in POS systems and Microsoft OfficeReliable transportation and punctualityAbility to manage multiple priorities in a fast-paced, client-focused environmentStrong interpersonal skills and ability to respond professionally to clients and team membersMaintain professionalism and composure under stressEffective communication and teamwork in high-pressure situationsSuccessfully complete a background check.Preferred Qualifications:Experience in bridal or luxury retail.Success in commission-based sales environmentsFamiliarity with Apple/macOS systems.Bilingual in English & Spanish.Luxe Brands is an equal opportunity employer and does not discriminate against any applicant based on race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.