Service Engineer I

Job Description

Job Description

Service Engineer 1  

Interplay  

Location: Hybrid Role-Based in Tukwila with Greater Puget Sound Area Travel 

Schedule : 40 hours/week - Monday - Friday 8-4 pm 

Compensation: $55-$70k/annually. This role will be eligible for overtime compensation. 

About Interplay  

Founded in 2001 and based in Seattle, Interplay is a service-driven IT management firm supporting a diverse client base of 20 to 200 users. We are lean, capable, and deeply client-focused, partnering with organizations to simplify and strengthen their technology operations through proactive managed services and hands-on IT support. Our experienced team delivers reliable support across networks, hardware, software, and cloud environments, whenever and wherever our clients need us. We help businesses stay connected, secure, and productive. 

We are an equal-opportunity employer committed to fostering a diverse, inclusive, and collaborative workplace. At Interplay, creativity and autonomy are encouraged, and team members are empowered to develop their expertise without micromanagement. We value accountability, collaboration, and continuous improvement, and offer competitive wages, comprehensive benefits, and a supportive environment that encourages growth and innovation. 

About the Role  

As a Service Engineer I at Interplay, you will be an important part of our technical support team, helping clients resolve IT challenges and maintain reliable, secure technology environments. This early-career engineering role is ideal for someone with strong technical aptitude, a passion for problem-solving, and a desire to grow within a fast-paced managed services environment. You’ll work alongside experienced engineers to support and troubleshoot a wide range of technologies, including Windows Server, Microsoft Exchange, VPNs, firewalls, backup systems, cloud services, and more. Success in this role requires a strong work ethic, excellent communication skills, and a customer-first mindset focused on delivering responsive, high-quality support. 

This role, for at least the first six months, will also coordinate service requests and maximize the efficiency of our internal and field IT Engineers in a dispatcher role. You’ll serve as a central point of communication, ensuring tickets are prioritized appropriately, resources are scheduled effectively, and service level agreements (SLAs) are consistently met.  

What You'll Do  

Service Engineer:  

• Take ownership of service tickets, ensuring accurate updates, timely communication, and successful resolution 

• Deliver exceptional client support across phone, email, remote sessions, and on-site visits 

• Install, configure, troubleshoot, and customize Microsoft Office and Microsoft 365 applications based on client needs 

• Set up, configure, test, and support workstation hardware, including peripherals, components, and mobile devices 

• Perform Microsoft Exchange administration, including user and group management, mailbox configuration, permissions, forwarding rules, event log review, and backup/restoration tasks 

• Maintain accurate and up-to-date documentation of client environments, systems, and configurations 

• Provide both remote and on-site IT support for clients throughout the Puget Sound region 

• Collaborate with team members to ensure consistent service delivery and knowledge sharing across support functions 

Dispatch:   

• Serve as the primary point of contact for incoming client support requests via phone, email and client submissions 

• Create, update, and manage service tickets within ConnectWise 

• Keep clients informed on ticket status, incident progress, and planned outages or resolutions 

• Help maintain rapid response and turnaround times for client requests 

What We're Looking For  

Must have:  

• Background in customer support, ideally within an IT or technical service environment 

• Strong problem-solving mindset with a genuine willingness to help users, regardless of issue complexity 

• Ability to accurately process verbal/auditory information while performing technical tasks 

• Comfort seeking guidance or escalation from senior technical resources when needed 

• Strong time management skills with the ability to prioritize and manage competing tasks effectively 

Recommended Knowledge:  

• Experience using remote take-control tools to support and troubleshoot end-user environments 

• Advanced knowledge of Windows desktop operating systems and familiarity with Microsoft Office 365 required.  

• The work calls for problem-solving in environments rich in Windows Server, Exchange, IIS, Terminal Services, VPN's, firewalls, backup systems, and cloud services. You should be able to demonstrate your experience supporting Windows-based network environments. 

Traits that matter:  

• Service-oriented mindset with a strong commitment to delivering clear, professional, and responsive client experiences 

• Highly organized and detail-focused, with the ability to manage multiple priorities accurately in a fast-paced environment 

• Strong communicator who can convey information clearly between clients, engineers, and internal teams 

• Proactive and resourceful problem-solver who knows when to escalate, collaborate, and keep work moving forward 

• Adaptable and calm under pressure, able to adjust quickly to changing priorities while maintaining quality and consistency 

Location  

This position is based out of our Tukwila, Washington office. A flexible hybrid schedule may be allowed over time, provided performance and reliability are demonstrated. The role also includes travel to client sites throughout the greater Seattle area as needed to support project delivery and client relationships. 

Benefits  

• 100% paid Medical, Dental, and Vision insurance 

• 401k  

Conditions of Employment  

Employment is contingent upon the successful completion of a background check and professional reference checks. 

How to Apply  

To help us better understand your fit for the role, please submit a cover letter highlighting your technical expertise, including your experience with IT systems, infrastructure, and project management methodologies. We’re especially interested in how your background aligns with Interplay’s customer-focused, people-first approach. 

Please keep your submission to one page (250–350 words) and include the following: 

• Your key technical skills and software proficiencies 

• Any side projects, freelance work, or startup experience you’re currently involved in 

• What excites you about the IT industry, and your passion for the field 

• Your communication style and approach to working with others 

• A bit about your personal interests and what motivates you outside of work 

We want to get a sense of who you are as a person as well as a professional, so feel free to let your personality come through. A sense of humor is welcome and appreciat