Senior System Administrator

Senior System AdministratorKey Results Area #1: Take Ownership of the Customer's Technological SuccessBuild long-term relationships with customersEnsure customers data and network security is maintained with industry best practicesDesign, estimate, quote, and implement solutions to solve customers' problemsInteract with the accounting department on the customers' behalf and describe value for work performedFull project ownership and management resulting in a deployment that is on time, with high customer satisfaction and with minimal outside leadership.Key Results Area #2: Being a Valuable Team MemberProvide a good example of S. J. Rollins culture and valuesBe on time for work and scheduled meetingsTake responsibility for the training and education of less experienced team membersParticipate in regular team meetingsTake responsibility for your personal and career developmentEntry KnowledgeMeet or exceed responsibilities and expectations of System AdministratorSkill LevelA fully trained and experienced Senior System Administrator will often have a recognized specialty in an IT discipline, an advanced knowledge of all major IT technologies, be able to handle all but the most difficult projects, be a primary escalation point for System Administrators, and have the ability to design solutions and standards and not just apply them.Responsibilities (What You Do)Independently resolve all assigned tickets delivering comprehensive and root cause solving solutions.Serve as Technical lead for many of your customersOwn larger projects from design to completion with high customer satisfaction and minimal supervision.Develop, update, and enforce best practices and technical standards.Train lower-level technicians in building their knowledge and experienceCommunicate problems and solutions clearly to clients and Account ManagersReliably manage the lifecycle of all customer's technology with Account ManagerAble to engineer quotes for most projects and products/servicesRecognize business opportunities from clients and propose solutions alongside Account ManagerAccept assignment of emergency phone as requiredExpectations (How You Do It)Adhere to policies and procedures as outlined in the Employee HandbookDemonstrates above average reliability, dependability, and professionalism at all times.Meet or exceed the billable hours per day expectations established at each performance reviewShow a good attitude towards people and a willingness and passion to learn new skillsStrongly embodies core values and promotes and abides by "The S. J. Rollins Way"Exercises independent judgement, critical thinking, and initiative to proactively manage customer networks and technical issues.Maintains a low rate of negative customer feedback or rework.Able to discover value-add work for customers and are not dependent upon Technical Support Tickets for workDemonstrates the ability to delegate appropriate work while maintaining quality solutions for customersWork is fully self-guided and employee does not require day to day directionMaintains effective and timely communication with clients, team members, Technical Leads, and Account Managers.Regularly innovates, proposes, and leads improvements in standardsDevelop strong relationships with clients that result in an increased reliance on you for IT needsFlexible to periodic after-hours, weekend, or out-of-state work as required.Benefits:Health CareDentalVisionLife InsuranceProfit SharingRetirement Plan