Customer Service Representative
COFORGE Marketing
Role: Customer Service Representative
Location: Augusta, GA
Mode of Hire: Full Time
Skills Required:
- Promoting and/saving products and services.
- Providing an excellent customer experience via phone.
- Negotiating and completing save/service order requests from customers.
- Working with customers patiently, tactfully, and efficiently.
- Strong attention to detail and accuracy
- Excellent written and verbal communication skills
- Ability to manage high call volumes and multiple tasks simultaneously
- Accurately informing customers of various fees and adjustments.
- Providing options to the customer based on product and service needs.
- Active listening skills.
- Ability to follow tactical call flows to optimize the customer experience.
Vacancy posted 18 hours ago
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