Customer Service Representative

Role: Customer Service Representative

Location: Augusta, GA

Mode of Hire: Full Time

Skills Required:

• Promoting and/saving products and services.
• Providing an excellent customer experience via phone.
• Negotiating and completing save/service order requests from customers.
• Working with customers patiently, tactfully, and efficiently.
• Strong attention to detail and accuracy
• Excellent written and verbal communication skills
• Ability to manage high call volumes and multiple tasks simultaneously
• Accurately informing customers of various fees and adjustments.
• Providing options to the customer based on product and service needs.
• Active listening skills.
• Ability to follow tactical call flows to optimize the customer experience.