Sr. Sales Operations Analyst

Job Brief

The Sr. Sales Operations Analyst partners with Sales leadership to improve commercial performance through analytics, forecasting, CRM optimization, reporting, and process improvement.

At DHL, our people are our greatest asset! Everyone's contribution drives us to be the world's #1 logistics company.

Certified as a Great Place to Work, we're dedicated to fostering a positive, collaborative, and supportive environment for all. Our commitment and engagement with Our People ensure we continuously build a workplace we're all proud of. Plus, with competitive compensation and exceptional perks, we make sure your personal life shines just as brightly as your career.

JOB SUMMARY:
The Sr. Sales Operations Analyst partners with Sales leadership to improve commercial performance through analytics, forecasting, CRM optimization, reporting, and process improvement. This role supports strategic decision-making by transforming data into actionable insights while driving operational excellence across the commercial organization.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Develop executive dashboards and KPI reporting using Power BI, Salesforce, and Excel.
• Analyze revenue, margin, customer profitability, pricing performance, and sales productivity.
• Build forecasting models and monitor pipeline health.
• Perform win/loss analysis and identify commercial growth opportunities.
• Develop automated reporting to reduce manual effort and improve decision-making.
• Support Quarterly Business Reviews (QBRs) and executive leadership presentations.
• Identify trends and provide recommendations to improve commercial effectiveness.
• Maintain data quality across CRM and reporting systems.
• Own weekly pipeline reporting and sales forecasting processes.
• Support territory planning, quota management, and sales process improvements.
• Coordinate cross-functional commercial initiatives across Sales, Pricing, Finance, Marketing, and Operations.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree in Business, Finance, Analytics, Economics, Supply Chain, or related field preferred.
• 5 years' experience in sales operations, commercial analytics, business intelligence, or related experience.
• Knowledge of pricing analytics, forecasting, and customer profitability preferred.
• Experience supporting enterprise sales organizations preferred.

REQUIREMENTS:

• Experience with CRMs and sales reporting (Salesforce.com, MS Dynamics or similar CRM platforms).
• Advanced Microsoft Excel skills (pivot tables, Power Query, complex formulas).
• Experience building dashboards (Power BI, Tableau or similar BI platforms).
• Strong analytical, problem-solving, and executive presentation skills.

PHYSICAL DEMANDS:

• Physical demands are consistent with professional office setting
• Regular sitting at workstation for 75-100% of the work shift
• Travel required (<10%)

As a leading logistics company in one of the fastest growing industries, at DHL eCommerce, we offer our employees, and their dependents benefits and incentives to make them successful at work and home.

• Competitive Pay
• Bonus Programs
• Retirement Savings - 401k with company match
• Medical, Dental, Vision, Well-being programs
• FSA/HSA availability
• Tuition Reimbursement
• Paid Time Off including vacation and sick time
• Company Paid Holidays and Floating Holidays
• Paid Parental Leave
• Employee Discount Program
• Employee Assistance & Work Life Program
• Short Term and Long-Term Disability
• Life Insurance

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

Equal Opportunity Employer - Veterans/Disability