Manager: Product Sales & Services

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons 
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan 
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

The Product Sales & Service (PSS) Manager will lead a resort-based PSS team and be responsible for executing the PSS strategy through strong operational excellence, workforce management and standardized service delivery.

The PSS Manager will be held accountable to deliver an Experience of a Lifetime for our Employees and Guests, which, in turn, will drive Vail Resorts growth and profitability around the world. In this capacity, the PSS Manager will be focused on scheduling, hiring, onboarding, training, performance management, development, labor optimization, day-to-day operations, and guest service de-escalation. In resort leaders will have regular communication and partnership with the Center of Excellence (COE) team to provide continuous feedback and improvement for the execution of the strategy in resort.

Job Specifications:

• Starting Wage: $57,784.00 - $71,664.00
• Employment Type:  Winter Seasonal 2026/2027 
• Shift Type:  Full Time  hours available 
• Minimum Age:  At least 18 years of age 
• Housing Availability:  Yes

Job Responsibilities:

• Understand and execute on the vision, strategy and roadmap for the evolution of in-resort Guest Service Delivery including people, processes and technology. Foster a customer-focused environment and mindset to ensure delivery of an exceptional guest experience through all stages of the guest journey.
• Develop and implement the processes and reporting necessary to manage a function and appropriate standards are in place to evaluate and optimize service delivery and service quality. Through strong communication and listening, serve as a consultative partner to resort leaders, line of business partners (Ski School, Scanning, etc.) and external stakeholders to continuously improve and scale service delivery.
• Monitor labor and service trends and identify opportunities for continuous improvement to enhance processes, increase quality and reduce operating expenses.
• Create a high performing team and culture focused on value creation, delivering results, guest service and leadership development for career progression.
• Support the creation of an effective Guest Services organizational culture including partnership with peers.
• Develop a high performing team by increasing the high-potential employee mix and ensuring solid succession planning.
• Working well as a member of a team of leaders, an ability to influence major decisions through reasoned analysis, and good judgment about people and business issues.

Job Requirements:

• Able to constructively challenge and hold others accountable Leadership and management: demonstrated track record of leading, motivating, and developing a team of high performing professionals.
• Leads by example, possess a strong work ethic, is collaborative and embraces a passion and results driven leadership model. Has high self-awareness, is decisive and maintains authentic humility.
• Possesses energy, drive and an ability to execute. Is flexible, agile and resilient, and can adapt quickly in a rapid-paced environment.
• Embraces personal leadership development, with an openness to stretch and pursue leadership range and flexibility. Passion for Vail Resorts’ business strategy and product.
• Approach & Behavior—cultural characteristics: Strong learning agility. Enjoys and excels in environments where they must tackle and solve new and increasingly complex strategic business challenges and issues—incorporating the newest ideas, technologies, and approaches to business. 
• Experienced team leader who continuously aligns team priorities, holds team members accountable to achieve their best performance, and coaches team members to grow and develop.

Qualifications:

• Bachelor’s degree preferred or equivalent experience 5 years relevant experience.
• 3-5 years leadership experience, managing teams.
• Proven ability to lead and inspire a team with a focus on team engagement and development
• Strong operational management capabilities and experience managing large delivery focused teams, both internal and external 
• Ability to set strategic vision and operationalize the vision into an execution plan/roadmap
• Proven ability to make judgment calls and sound, ethical decisions displaying a heightened level of responsibility, confidentiality, integrity and professionalism Strong attention to detail and high work standards in support of accurate, flawless delivery

Work Environment & Schedule

• Work is performed both indoors and outdoors in variable and potentially adverse weather conditions.
• Position requires shift work including nights, weekends, holidays, and on-call responsibilities.
• Must be able to lift and move equipment (up to 50 lbs).
• May be required to perform duties of subordinate roles as needed.

The expected pay range is $57,784.00 - $71,664.00. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 516305
Reference Date: 07/31/2026 
Job Code Function: Product Sales & Services