Nights & Weekends - Service Coordinator

The starting pay range for this position per hour is $21.25 - $23.25. The full pay range for this position per hour is $21.25 - $36.15 Pay is based on several factors which vary based on position.These include labor markets and in some instancesmay include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at . ALL ABOUT TARGET Working at Target means helping all families discover the joy of everyday life. Learn more about Target here. ALL ABOUT SERVICE & ENGAGEMENT Advocates of guest experience who welcome, thank, and exceed guest service expectations by focusing on guest interaction and recovery. Advocatesofboth in-store and digital services and solutions who are knowledgeable about capabilities and features that drive adoption, usage andultimately guestloyalty. Empowered to make shopping quick and easy for guests at thechecklanes, guest services, gift registry, pick-up and drive up while ensuring exceptional quality. At Target,we believe in ourleadershaving meaningful experiences that help them build and develop skills for acareer. The role of a Service andEngagement Team Leader can provide you with theskills and experience of: ~ Guest servicefundamentalsandexperience building a guest-firstcultureand driving loyaltyprograms ~ Retail business fundamentals,includingdepartment sales trends, inventory management, guest shopping patterns,pricingand promotions strategies ~ Planning department(s) daily/weekly workload to support business priorities and deliverservice andsales goals ~ Leading a team of hourly team members,including skills in interviewing, developing, coaching,evaluatingandretainingtalent As aService and Engagement Team Leader, notwo daysare ever the same, but a typical day willmost likely includethe following responsibilities: ~ Ensures every team member understands, is trained, and consistentlydelivers onTarget’s guest experience commitmentsand consistent operations. ~ Reviews area guest, financial, and team outcome metrics toidentify opportunities, takes action to improve, andaligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience. ~ Leada team of passionate and knowledgeable Guest Advocates, Service Advocatesand Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interactions, quality of service,resolution, drivingloyaltyandcleanliness standards. ~ help close skill gaps through development,coachingand team interactions. ~ SupportTarget Loyalty Programsto ensure your team can educate and promote the suite of benefits, features and offerings that reward ourguestandenhance their shopping experience. ~ Support yourdirectleaderbyfollowingup on training completion, checking for understandingand supporting continuous education opportunities to driveproficienciesfor all front of store experiences. ~ Personalize recognition and appreciationof your teamto reinforce critical guest service behaviors and promote a positive team and guest-centric culture. ~ With guidancefrom your direct leader,help lead aculture of accountability through clear expectations and performance management (listen,observe, recognize and coach) on critical Service and Engagement behaviors. ~ Quickly respond to anyconcerns withguests’shopping experience by de-escalating the situation and ensuring your team understands and feels supported toresolve or addressguestconcerns and issues. ~ Ensureyour teammembersstayup-to-dateonupcoming major promotions, brandlaunchesand events. ~ Support and enableteam membersto deliverpick upanddrive uporders(including drive upreturns and Starbucks)efficiently and accurately todigitalguests, following all federal,stateand localadult beveragelaws. Supportguest services as needed. ~ Support merchandise protection strategies across the total store,including ordering, storage and applicationas directed by best practices. ~ If applicable, as a key carrier, follow all safe and secure training and processes. ~ Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs. ~ You enjoy interacting and helping others - including guests thatshopour store and fellow team members you work with. ~ You thrive in a fast-moving, highlyactiveand physically demanding role, where teamwork, flexibility, and creative problem solving are key to success. ~ You are open toworkingavariablework schedule with varying hours,daysor shifts (including nights, weekends,holidays, closing shiftsand other peak shopping times). The good news isthat we have some amazing training that will help teach you everything you need to know to be aService and EngagementTeamLeader.High school diploma or equivalent ~ Must be at least 18 years of age or older ~ Ability to communicate on multiple frequency devices andoperatehandheld scanners, and other technology equipment as directed ~ Manage workload and prioritize tasks independentlyand with a team ~ We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect: ~ Access all areas of the building to respond to guest or team member issues ~ Accurately handle cash register operations,cash transactions,and oversee cash office processesas needed ~ Flexible work schedule (e.g., nights,weekendsand holidays) and reliable and prompt attendance necessary ~ Although the role is full-time, it does not come with a guarantee of 40 hours each week. Ability to remain mobile for the duration of a scheduled shift (shift length may vary) Americans with Disabilities Act (ADA) In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to candidate.Target.com. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.