Office Specialist

Job Details Job Location: Dunedin, FL 34698 Position Type: Full Time Education Level: Not Specified Salary Range: $21.64 - $25.45 Hourly Travel Percentage: None Job Shift: Any Job Category: Nonprofit - Social Services Office Specialist Operations Department Full-Time | Non-Exempt | On-Site Position Be the Welcoming Face of a Community That Matters At the Pinellas County Housing Authority (PCHA), our mission is to provide quality, affordable housing and improve the lives of residents. Every phone call answered, payment processed, record maintained, and resident assisted helps us deliver on that mission. We are seeking a dependable, organized, and service-oriented Office Specialist to support the daily operations of one of our residential communities. Reporting to the Property Manager, this position serves as an important point of contact for residents, applicants, visitors, and community partners. The Office Specialist combines customer service, clerical support, basic bookkeeping, and resident assistance to help ensure the property office operates accurately, efficiently, and with care. How You Will Support Our Mission Welcome residents, applicants, visitors, and callers while providing professional and helpful service. Receive rental payments and other charges, issue receipts, and maintain accurate financial records. Balance daily transactions, prepare deposits, and assist with monthly financial reconciliation. Prepare rent rolls, reports, forms, letters, notices, work orders, and other property documents. Maintain organized and confidential resident files and electronic records. Provide residents and members of the public with information about PCHA policies, procedures, and programs. Assist with resident interviews, annual reexaminations, interim changes, and basic eligibility-related administrative functions. Listen to resident concerns, help resolve routine matters, and refer more complex issues to property leadership. Maintain parking records, issue parking decals and laundry cards, and post resident notices. Run required income-verification and screening reports. Support the Property Manager, Assistant Property Manager, and Asset Manager with reports and day-to-day office operations. Bringing Our Core Values to Work Accountability You will take ownership of your work by maintaining accurate financial and resident records, meeting reporting deadlines, safeguarding payments, and following established procedures. Residents and coworkers will be able to depend on you to follow through. Integrity Handling resident information and financial transactions requires honesty, discretion, and sound judgment. You will treat confidential information carefully, follow agency policies consistently, and serve residents fairly and respectfully. Innovation You will look for practical ways to keep records organized, improve office processes, communicate information clearly, and make routine services easier for residents and coworkers. Culture of Learning Housing programs and administrative requirements continue to evolve. You will remain open to training, ask questions, learn PCHA systems and procedures, and share information that helps the property team succeed. Qualifications High school diploma or GED. At least two years of customer service, teller, cashiering, bookkeeping, or general clerical experience involving contact with the public. An equivalent combination of relevant education, training, and experience may be considered. Strong customer-service and interpersonal skills. Ability to handle payments and perform accurate mathematical calculations. Basic knowledge of cashiering, bookkeeping, and general office procedures. Strong organizational skills and attention to detail. Ability to prepare correspondence, reports, and routine administrative documents. Comfort using computers, office equipment, and electronic recordkeeping systems. Ability to communicate clearly and professionally, both verbally and in writing. Ability to remain calm and respectful when assisting residents or visitors who may be frustrated or dissatisfied. Florida Class E driver’s license and the ability to meet PCHA’s insurance requirements. You are approachable, dependable, and comfortable balancing several responsibilities throughout the day. You understand that accuracy matters when handling payments and records, but you also recognize that every transaction involves a person who deserves patience, dignity, and responsive service. You enjoy helping others, keeping an office organized, and being part of a team working toward a meaningful purpose. Why Join PCHA? As an Office Specialist, your work will directly support the stability and quality of the community you serve. You will help residents access information, keep their accounts and documentation current, and receive timely assistance from a knowledgeable and caring property team. Join PCHA and help turn everyday service into a meaningful contribution to stronger communities and improved lives. PCHA is an Equal Opportunity Employer and provides reasonable accommodations to qualified applicants and employees with disabilities. #J-18808-Ljbffr Pinellas County Housing Authority