Shift Lead 1st and 3rd

Job Description

Job Description

Reach Logistics, a Pattern company, is a global eCommerce logistics and strategy company that partners with some of the largest brands in the world to distribute their products on Amazon, Walmart, eBay, and more. We have 7 warehouses in 5 countries around the globe and offer a unique distribution model to our partners. We currently ship 60M units a year and are growing rapidly. Currently the top seller on Amazon, we boast over 1,700 global employees that span over 18 global locations. Check out our parent company's website:

Essential Duties and Responsibilities

• Act as lead in a specific department with ability to flex to other departments as needed

• Guide and train current and new employees on warehouse guidelines and new/updated procedures

• Ensure adherence to proper methods and safety standards while effectively communicating in a positive and respectful manner. 

• Address problems and conduct audits to identify issues, followed by providing constructive feedback to associates

• Promote a positive team-oriented environment and lead by example

• Help oversee daily assigned area

• Enforce and maintain compliance and high quality standards with new and existing standards

• Audit proactively to detect and solve problems

• Ensure areas are ready for next shift ie all tasks completed, problem solve items solved

• Communicate respectfully and effectively with associates when product quality is at risk

• Identify training deficiencies in associates and work with them to improve accuracy

• Maintain confidentiality

• Assist on the floor in other areas when needed

• Other duties as assigned

Qualifications

• Able to read, write, and speak English

• Bilingual in Spanish a plus

• Strong problem-solving and motivational skills 

• Approachable, welcoming, and friendly

• At least 1 year of experience in a quality, lead, or training role

• Dependable and punctual 

• Sharp attention to detail 

• Hands-on and solution-oriented with ability to multitask as well as lead in fast-paced team environment 

• Flexible, able to effectively prioritize tasks

• Outstanding organizational skills with both system and manual production environments

• Lead by example with ability to motivate employees to maximize their efforts in productivity and quality

• Computer experience including Gmail, Excel, Google Sheets

• Willingness to transfer to other departments based on business needs

Physical Requirements

• Stand/walk for up to 8-10 hours

• Regularly bend, lift, stretch and reach both below the waist and above the head

• Ability to repeatedly lift and move items up to 50 pounds

• Ability to use a pallet jack/push and roll carts

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.