Technical Services Specialist Inside Field Service Technician

About UAS Universal Atlantic Systems (UAS) is a national leader in integrated security solutions for commercial businesses. With over 50 years of industry experience and an in-house UL-listed Central Station, UAS specializes in video surveillance, intrusion detection, fire alarms, camera systems, access control, and 24/7 monitoring across a wide range of industries. UAS partners with organizations to protect their People, Property and Profits with customized, code-compliant solutions specialized to their industry needs. UAS is proud to be a part of Zeus Fire and Security. About Zeus Fire and Security Zeus Fire and Security was established in 2022 to build a national network of fire protection and security providers recognized for execution excellence across a variety of service lines and end markets. Zeus addresses customers\' fire protection and security needs through a broad array of services from mission critical fire system installation, testing, and inspection to physical security system installation and video monitoring. Zeus was established with the purpose of partnering with industry-leading fire and security operators who are seeking a collaborative growth partner dedicated to inspiring and accelerating the long-term growth of business and team members. Zeus operates Alert Alarm and Security Resources Pacific of Hawaii, SMG Security of Illinois, national-account provider UAS, Independent Alarm of New Jersey, PASS Fire and Security of Missouri, Martin Systems of Wisconsin, Bayside Fire and Security and Absolute Security Group of Maryland, and Gallaher & Associates of Tennessee. For more information, please visit Zeus Fire and Security\'s website. Role Overview Responsible for support, documentation, training on, and development and integration of all UAS technology. Key Responsibilities Provide escalated support for UAS products, including video, alarm, video verified, access control and fire alarm products and services. Ability to assist with trouble shooting for internal departments as well as calls from technicians Ability to support and transition large Installation/Service roll outs and projects. Maintain project tracking documentation and spreadsheets for project rollouts and product implementation. Be the subject matter expert in analog/IP video, intrusion, video verified, access control or other products as required. Train internal departments on products and systems as required. Create, update, and maintain technical instructions/manuals to be used by internal departments and field technicians. All other duties as assigned. Qualifications Bachelor\'s degree or Technical School degree Five years of technical experience with at least two years of video experience or equivalent experience Must have a working knowledge of Wired and Wireless Video Verification as well as Microsoft applications or desire and ability to learn Working knowledge of PC\'s and Windows software Bilingual a Plus Work Requirements Position could be required for site visits to assist in the field as needed. Position requires after hour on call technical support to assist National technicians. Overnight and/or multiple day travel may be required at times. EEOC Statement UAS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. #J-18808-Ljbffr