Service Advisor

Service AdvisorWe are seeking a highly motivated and customer-oriented individual to join our team as a Service Advisor at Apple Mitsubishi in Elkton, Maryland. As a Service Advisor, you will be responsible for providing exceptional customer service to clients while also driving sales and generating revenue for the dealership. This is a full-time, individual contributor role with a base salary plus commission structure that offers competitive compensation and benefits.Benefits include:$60,000 - $80,000 annual salary, paid biweeklyFull benefits package – medical, dental, vision, matching 401k, and life insurance, disability, cancer, accident, hospital and critical illnessOpportunities for growthPaid vacation 15 days depending on years of service5 days of sick leavePaid leave up to 6 holidaysUp to 3 days of bereavement leaveEmployee assistance program; and unpaid personal leaves absence (in limited circumstances)Employee discount programFriendly work environmentResponsibilities:Greet customers in a friendly and professional mannerListen to customer concerns and accurately record them in our systemEducate customers on products and services offered by Apple MitsubishiPromote and sell additional products and services to meet sales goalsSchedule appointments and manage the service schedule for techniciansProvide estimates for repair costs and gain customer approvalsMonitor progress of services and communicate updates to customersWork with technicians to ensure timely completion of servicesAddress any customer complaints or issues in a timely and professional mannerMaintain knowledge of new products, features, and accessoriesKeep the service area clean and organizedRequirements:High school diploma or equivalent, college degree preferredMinimum of 2 years of experience in sales or customer serviceKnowledge of automotive industry and terminologyStrong communication and interpersonal skillsAbility to multitask and work in a fast-paced environmentProficient in computer systems and softwareMust have a valid driver's license and clean driving recordMust be able to pass a background check and drug testWillingness to work flexible hours, including weekends and holidaysEEOC Statement: Apple Mitsubishi is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law. We are committed to creating a diverse and inclusive workplace and welcome candidates of all backgrounds to apply.