Loan Operations Specialist

SUMMARY
The Loan Operations Specialist is responsible for performing all servicing and operational aspects relative to the
loan portfolio. The position will partner with all business within the Bank to offer exceptional customer service to
both internal and external customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES
• Ensure timely completion of payment processing
• Verifies completeness and accuracy of all loan files with necessary documentation and signatures
• Process Non-Accrual and charge-off transactions
• Review Outside Council Loan Documents
• Process loan recoveries
• Process incoming demand requests, incoming wires and payoffs, release of collateral.
• Follow up and tracking of collateral and flood insurance
• Maintain collateral files and documentation
• Weekly, Monthly and Annual GL Balancing & Reconciliation as needed
• Board loans of a complex nature ensuring accuracy of the loan data
• Assist in callback duties for loan payments, advances and new loans
• Follow up on servicing tickler reports
• Provide feedback and assist new hires as needed
• Assist with Documentation and Loan Boarding as needed.

ADDITIONAL RESPONSIBILITIES
• Demonstrates high degree of professionalism in communication, attitude and teamwork with customers,
peers and management
• Demonstrates high level of quality work, attendance and appearance
• Adheres to all Company Policies & Procedures and Safety Regulations.
• Adheres to local, state and federal laws
• Understands and complies with all company rules and regulations
• Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and
regulations governing financial institutions, as they apply to your position and job responsibilities, with an
emphasis on the
• BSA/AML/CIP, Consumer Privacy, Regulation CC, Information Security, Bank Protection Act, FACT Identity Theft, Information Technology and GLBA.
• Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES
This position does not have supervisory responsibilities

MINIMUM QUALIFICATIONS
• Ability to provide courteous, knowledgeable and professional customer service both in person and on
the telephone.
• Strong skills operating a personal computer including Microsoft Word, Microsoft Excel, Microsoft
Outlook and navigating the internet.
• Ability to perform accurate data input into a variety of software.
• Knowledge of loan processing practices, methods and procedures.
• Knowledge of Commercial, Real Estate and Consumer loan files and documents.
COMPETENCIES:
• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Motivator
• Organization
• Professionalism
• Results Orientated

PHYSICAL DEMANDS: In general, the following physical demands are representative of those that must be met
by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be
made to allow differently-abled individuals to perform the essential functions of the job.
• Standing, walking and squatting less than fifty percent of the work shift
• Required to lift, move and carry up to 40 pounds
• Ability to read, count and write to accurately complete all documentation and reports
• Must be able to see, hear and speak in order to communicate with employees and other customers
• Specific vision abilities include close vision, distance vision, peripheral vision, depth perception and
ability to adjust focus
• Manual dexterity required using hands to finger; handle, feel and type; reach with hands and arms

WORK ENVIRONMENT: In general, the following conditions of the work environment are representative of those
that an employee encounters while performing the essential functions of this job. Reasonable accommodations
may be made to allow differently-abled individuals to perform the essential functions of the job within the
environment.
• The work space is clean, orderly, properly lighted and ventilated with the proper safety compliance
• Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer
Sunwest Bank works with staff members and customers without regard to race, ancestry, national origin, sex,
marital status, age, religion, medical condition, handicap, disability or veteran status and to assist the Bank in
maintaining its Affirmative Action Program.
Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter, and it is
intended that Sunwest Bank, through the purposeful efforts of its employees and officers, are expected to make
every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be
reflected in their performance review as well as in any bonus compensation programs in which they may participate.
Attend and complete all required classroom, computer-based, web-based and seminar training. It is the individual
responsibility of every employee to maintain a current awareness and understanding of and to fully comply with
Sunwest Bank's "Code of Ethics and Conduct." Each employee is also expected to maintain an awareness of the
laws, regulations, internal policies and procedures that are appropriate for his/her position
Note: The preceding job description has been designed to indicate the general nature and level and work performed
by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory
of all duties, responsibilities, and qualifications required of employees assigned to this job. All job descriptions can
be amended without notice as warranted by business necessity.