Intake/Referral Coordinator

Job Description

Job Description

“Bringing Comfort Home” was the commitment when Comfort Health began in 1982. It continues to be the commitment today. It is more than just a set of carefully chosen words. “Bringing Comfort Home” is the philosophy of the entire Comfort Health team. We are dedicated to providing home care with dignity, quality, comfort and integrity.

Comfort Health, locally owned and operated for over 40 years, is currently accepting applications for an Intake/Referral Coordinator. This position is responsible for the admission process of new clients by ensuring availability of reimbursement for services, identifying the clinical team to deliver care, and scheduling client visits within prescribed discipline and visit frequency requirements. 

Qualifications

• Excellent working knowledge of primary home health diagnoses, related interventions and care protocols.
• Demonstrable working knowledge of Medicare and non-Medicare reimbursement requirements including eligibility for service.
• Demonstrable experience with scheduling of client services within specified discipline/frequency parameters.
• Ability to quickly learn new software applications.

  Essential Functions and Responsibilities:

• Receives referrals from physicians, facilities. and families and initiates the intake process.
• Coordinates the start of care date and/or discharge date.
• Enters new client records in the agency system ensuring accuracy of all client demographic information.
• Performs eligibility/insurance verification.
• Confers with the Clinical Supervisor as to the preliminary eligibility for service.
• Coordinates with the Clinical Supervisor, Billing Manager and clinical team to ensure required information is obtained for client records.
• Receives documentation and scans the records into the agency system per company policies.
• Obtains authorizations for service requests from non-Medicare pay sources and ensures that such authorizations for service are in place for the first and subsequent episodes or treatment periods.
• Attends regular interdisciplinary team meetings for purposes of identifying new admissions and recertifications.
• Supports Scheduler and assists with as needed scheduling changes.
• Schedules and participates in on-call assignments in cooperation with the Clinical Supervisor.
• Answers the phone.
• Adheres to HIPAA and client information privacy requirements.

LOCATION:

• Rochester, MN area.

SCHEDULE:

• Full-Time 
• Monday to Friday 

BENEFITS:

• Health Insurance
• 401K with employer match
• AFLAC/Colonial Life Insurance
• Holiday Pay
• Paid Time Off
• Company Car or Mileage Reimbursement
• Flexible Work Hours
• Continuing Education Units
• Employee Cell Phone Plan Reimbursement
• Employee Assistance Program
• Employee Referral Bonus Program
• and More!

We pride ourselves on hiring the most compassionate, skilled professionals and we invest in our teams with the tools and resources needed to support personal and professional growth and development; as well as the tools and resources needed to safely perform their duties.

If you believe our company and the position of Intake/Referral Coordinator could be the one for you, apply on-line at

Comfort Health is a licensed home health care provider with the Minnesota Department of Health & Medicare/Medicaid certified and we are an equal opportunity employer (EOE/AA).