IT Specialist II

Department: Information Management Position Type: Full-Time Status: Non-Exempt Reports To: Director of Information Technology Be the Person Everyone Is Glad to See When Their Computer Stops Cooperating Spectrum Healthcare Group is looking for an experienced IT Help Desk Specialist II who enjoys solving problems, helping people, and figuring out why something that “worked perfectly yesterday” suddenly does not work today. If you can troubleshoot a laptop, rescue a printer, navigate Microsoft 365, handle connectivity issues, and explain the solution without making someone feel like they should have known it already, we want to hear from you. This is a hands-on role where no two days look exactly the same. You will support employees across the organization, tackle technical issues from start to finish, and help keep our technology running smoothly. What You’ll Be Doing Be a go-to resource for IT questions, help desk tickets, phone calls, instant messages, and walk-up support Troubleshoot laptops, desktops, Windows, Microsoft 365, software, printers, scanners, copiers, mobile devices, and peripherals Diagnose connectivity and basic network issues and know when it is time to bring in additional IT resources Support VoIP phones, electronic health record systems, telehealth equipment, and other approved applications Image, configure, stage, deploy, replace, retrieve, and maintain employee technology Set up equipment and access for new employees, transfers, and separations Help employees with passwords, accounts, applications, and access issues while following security procedures Keep help desk tickets updated with clear troubleshooting steps, resolutions, and follow-up notes Help deliver IT orientation and basic technology training Support meetings, presentations, training sessions, and telehealth technology Assist with equipment refreshes, software deployments, testing, access reviews, and IT projects Help Level I team members work through more challenging technical issues Spot recurring problems and help create guides, documentation, and better processes Participate in the IT on-call rotation and provide flexible-hours support when needed Travel between Spectrum Healthcare locations as needed You Might Be a Great Fit If... You have at least 2 years of help desk, desktop support, or end-user technical support experience You are comfortable troubleshooting problems independently Microsoft Windows and Microsoft 365 are familiar territory Printers do not scare you You can troubleshoot hardware, software, connectivity, VoIP phones, and peripherals You enjoy helping people who may not be as comfortable with technology as you are You can explain technical information in plain language You know how to prioritize when several people need help at the same time You document your work instead of relying on “I’ll remember what I did” You understand the importance of protecting confidential and sensitive information You are dependable, organized, curious, and willing to keep learning Bonus Points We would especially like to meet you if you have experience with: Imaging and deploying laptops, computers, and phones Electronic health record systems Healthcare technology or telehealth equipment HIPAA-regulated environments CompTIA A+, Microsoft, ITIL, or similar technical certifications What Makes This a Level II Role? This is not an entry-level help desk position. As an IT Help Desk Specialist II , you will be expected to independently handle a broader range of technical problems, prioritize more complex issues, assist with escalations, and serve as a resource for Level I team members. You will also have opportunities to help improve IT processes, documentation, equipment deployments, and technology projects across the organization. What Success Looks Like You do not just close tickets. You solve problems. You communicate with employees, keep them updated, follow issues through to resolution, and know when something needs to be escalated. Most importantly, you help make technology a little less frustrating for everyone around you. A Few More Details This position requires the ability to work on-site as assigned, travel between Spectrum Healthcare locations when needed, work flexible hours, and participate in the IT on-call rotation. Employees must be at least 18 years old and able to perform the essential functions of the position with or without reasonable accommodation. Ready to Put Your Troubleshooting Skills to Work? If you enjoy technology, problem-solving, and being the person who can turn “nothing is working” into “we’re back up and running,” we would love to hear from you. #J-18808-Ljbffr Spectrum Healthcare