Critical Infrastructure Manager

Job Description

Regional Critical Infrastructure Manager – Northeast

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Position Overview

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A leading provider of power and critical infrastructure solutions is looking to appoint an experienced Regional Critical Infrastructure Manage r to oversee its Northeast operations. This is a broad leadership position combining commercial development, customer management, estimating, project execution and team leadershi p, with responsibility for regional revenue, growth and profitability.

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The successful individual will be responsible for developing a strong regional team, expanding existing customer relationships, winning new business and ensuring projects are executed safely, efficiently, on schedule and in line with agreed commercial expectation

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Key Responsibilities:

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Commercial Leadership

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• Take ownership of regional revenue, sales and profitability performance across the Northeast. Act as a senior point of contact for major customers and strategic accounts.
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• Create and implement a regional business development strategy focused on both existing and new customers.
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• Develop relationships with end users, consultants, engineers, contractors and key industry stakeholder
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• Generate new opportunities through proactive prospecting, networking and established internal sales channel
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• Maintain a strong presence in the market through customer meetings, site visits and relevant industry events
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• Engage with customers and stakeholders early in the project lifecycle to help shape specifications and technical requirement
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• Lead customer meetings, presentations and capability discussions to demonstrate the company's solutions and expertise.
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Estimating, Bids & Pipeline Managem ent

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Review technical drawings, specifications, tender documentation and customer requirements to establish project scope and pricing

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• Collaborate with engineering, suppliers and internal technical teams to validate equipment selections and technical solutions
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• Prepare project budgets, forecasts and commercial information to support regional planning Manage the proposal process from initial opportunity through to final submission, ensuring scope, deadlines and margins are maintained.
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• Keep CRM, pipeline, forecasting and opportunity data accurate and up to date
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• Work with finance and legal stakeholders to assess contracts, commercial conditions and potential project exposure
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• Ensure successful opportunities are thoroughly transferred to the project delivery team, including pricing, scope, drawings, schedules and customer expectations.
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• Maintain close communication between commercial, project management and operations throughout the transition from award to execution.
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Project & Operational Management

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• Lead, coach and develop project managers and field-based installation teams
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• Maintain accountability for safe, profitable and timely project execution
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• Develop effective processes for transferring projects from the commercial team into delivery
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• Identify opportunities to improve productivity, quality, project performance and delivery timescales.
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• Conduct regular reviews of project KPIs, financial performance, resources, schedules and operational progress.
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• Champion a strong safety culture and ensure teams operate in accordance with company standards and procedure
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• Partner with finance to monitor job costs, billing, forecasting and cost-to-complete positions
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• Stay engaged with strategically important projects after award to maintain customer relationships and help resolve delivery issues
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• Support the resolution of customer escalations and commercial disagreements while protecting both the relationship and the company's positions.
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• Oversee and support the commercial management of change orders, variations and scope
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Professional Expectations

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• Act as a credible and professional representative of the organisation when dealing with customers, suppliers and business partners
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• Demonstrate strong ownership, integrity, commercial judgement and accountability
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• Work collaboratively across sales, engineering, finance, project management and operations
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• Balance a customer-focused approach with the need to protect project margins and business objective
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• Communicate effectively and proactively, identifying and addressing potential operational or commercial challenges before they escalate
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Ideal Background

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• 5+ years of relevant experie nce in business development, sales, account management, project management or a comparable commercial/operational role
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• Experience with in critical infrastructure, electrical construction, telecommunications, broadband, power systems or another technically driven industry
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• Demonstrable experience leading project teams and delivering projects successfully and profitability.
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• Strong ability to establish, develop and retain customer relationships while converting opportunities into revenue
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• Experience with estimating, competitive tenders, specification analysis and proposal preparation.
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• Working knowledge of AC/DC power systems, generators, batteries, rectifiers, inverters or associated power infrastruct ure
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• Comfortable reading and interpreting electrical drawings, technical specifications and project documentation.
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• Strong commercial, negotiation, presentation and stakeholder-management capabilities.
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• Highly organised, with the ability to manage competing customers, projects and opportunities simultaneously.
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• Proficient with Microsoft Office, CRM platforms and pipeline/forecasting too
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• A Bachelor's degree in business, engineering, construction management or a related discipline would be advantageous.
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Particularly Relevant Experience

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• Previous experience working with in data centers, telecommunications/broadband, utilities or other mission-critical environme nt.
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• Experience delivering technically complex retrofit projects or projects operating within short delivery windows
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• Strong understanding of field operations, subcontractor management and project delivery teams.
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• Familiarity with contracts, schedules of values, change management, project costing and commercial exposure.
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• A combination of technical power expertise and strong commercial/customer -facing leaders hip.
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