Tailor Shop Manager at alts| Alteration Specialists + LABEL New York, NY

Overview Tailor Shop Manager: NYC, Hoboken, NJ & Greenwich, CT alts | Alteration Specialists is looking for a Tailor Shop Manager Alts is looking for a dynamic, professional Tailor Shop Manager, distinguished by their charisma, teaching ability, and professional integrity. This role will include fittings, sewing on the machine, representing your studio internally, building client relationships and using sophisticated tools to make management decisions. This is a full time role in New York, with salary, bonus potential, full benefits, and opportunities for future growth. Responsibilities Client Relationship Management and Fittings: Maintain a professional, warm, welcoming studio environment; conduct fittings according to the Alteration Specialists Standard; build relationships with clients, influencers, brands and stylists; be present and address all client issues in a professional manner – offer creative solutions; make every client feel welcome, and confident in the skills of you and your team; ensure fitters in your shop are following all Alts | Alteration Specialists guides and protocols during the fitting process. Machine Production and Sewing: Demonstrate that you are meeting personal production targets; teach and develop your tailoring team to be able to deliver on a variety of garments and alterations; cultivate proficiency with mens, womens, and bridal alterations as well as alterations of difficult fabrics. Analytics: Keep track of production during the day and communicate with front desk, and the larger operations team at the end of each day to ensure documentation is correct and complete; communicate with leadership and other locations to ensure that all studios are operating as part of a whole; provide management with your team’s schedule on a weekly basis; inform management of any team absences or if timesheets need to be updated; represent your studio to the larger organization, advocate for your studio’s needs and be the leading person to assist with rolling out company wide-change at your studio level; constantly evaluate processes that are not efficient and come up with solutions to better optimize our organization; record RFAs: ensure that all fitters inform front desk of all alterations and the reason for the alterations that should be input in the Geelus system even if the garment is fixed while the customer waits. Team Management: Encourage respect amongst your team and address unprofessional behavior, including tardiness; work with HR to distribute formal write-ups and explain the reason clearly; hold employees accountable to their Performance Improvement plans; distribute work strategically amongst tailoring staff based on internal forecasting tools and abilities; coach fitters that are unsure or uncomfortable with marking specific alterations or following dialogue used during fittings; seek opportunities to strengthen skills of tailors and fitters; complete full QC on all orders, yours and your team’s; identify tailors making QC errors and work with Head of Talent Development to develop and administer a training plan; the TSM is ultimately responsible for the quality of all garments that are QC’ed and worked on in their shops. Onboarding of your team and Human Resources: Welcome new tailors to your shop, show them their station and introduce them to the team; ensure work is distributed according to skills and preferences; help tailors scan work and ensure work is scanned out by the end of each day; ensure PINs work at your location; facilitate the production report process and communicate production, report discrepancies to the Finance team in one succinct Slack message; have all production reports signed by Tuesday at 12pm of payroll week; participate in and administer performance reviews alongside HR for your team. Attributes: You are a skilled communicator, respectful, compassionate, and empathic; mission-driven; systematic; detail-oriented; thoughtful; and have great professional integrity. You communicate effectively, build trusting relationships, stay organized, check work for accuracy, and own your role. Experience: 10+ years of alteration tailoring experience; 4-5 years of general fitting experience; 1-2 years of fitting both men's and women's garments; proficiency in English; strong written communication skills; 1-3 years of management experience desired; working knowledge of Excel is desired. Why the Role is Compelling As a Store Manager at Alts, you will play a critical role in the overall success of the store and contribute to a positive and dynamic shopping experience for customers. You will have the opportunity to lead a team, hone your management skills, and grow your career in the retail industry. This is a fantastic chance to join a supportive, goal-driven company with plenty of opportunities for advancement as the brand continues to expand. You would feel the support of a tight-knit tailoring and operations team, and the excitement of being part of a growing, multi-studio operation disrupting the fashion industry with many opportunities to grow as quickly in your career as the brand is growing. Alts is committed to hiring and rewarding top talent. We value hard work, dedication, and the development of our employees. As part of our team, you will receive competitive compensation, benefits, and ongoing opportunities for personal and professional growth. Compensation Salary of $65K-85K* with discretionary bonus plan *This is based on skill level and classification of tailoring work #J-18808-Ljbffr Itlearn360