Laboratory Supervisor - Inpatient/Specimen Receiving

Hourly Pay Range: $24.86 - $37.29 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors. Position Highlights: Location: Edward Hospital 801 S. Washington St. Naperville, IL Full-time: 1.0 FTE Hours: Hours are variable, mid shift for the 2nd and 3rd shift inpatient phlebotomy and processing team; Rotating weekends and holidays based on need A Brief Overview: Provide service based on physical, psychological, educational and related criteria appropriate to the age and type of patients/customers serviced in their area. Under administrative direction, the supervisor assumes responsibility for overseeing the operation of Phlebotomy Services and Specimen Receiving at the Hospital with the goal of providing consistent, patient focused service to our patients. The supervisor is responsible for staff training and competency, problem resolution, and to ensure exceptional customer service standards are maintained on a consistent basis. What you will do: Knowledge and application of NorthShore policies and procedures that apply to job and area of responsibility. Knowledge and compliance with Federal, State and local laws that apply to the job's area of responsibility. Knowledge of and compliance with NorthShore policies and procedures that apply to the job and area of responsibility. Ongoing growth and development from participation in events such as workshops, in-service programs and departmental meetings. Adheres to NorthShore attendance and punctuality standards. Follows all Infection Control and safety-related policies and procedures and uses appropriate PPE. Adheres to the Laboratory dress code policy. Completes competency and work-related assignments within the established timeframe. Completes performance self-evaluations and all related documentation in a thorough manner within the expected timeframe. Customer Support - Provide a number of services which enable testing and enhance the patient experience. Specimen Collection: Collects patient specimens from inpatients in accordance with test requirements and in a manner which is appropriate for the age and/or specific patient population served. Specimen Processing: Prepares patient specimens for testing including centrifuging, separating, storing, packaging and arranging for transport to alternate locations. Computer Support: Performs a variety of functions within Lab and Hospital information systems to facilitate laboratory testing, manage billing and reporting of results. Results/Information Reporting: Generates and distributes inpatient and outpatient results. Performs a variety of waived testing procedures and assists with special procedures in accordance to policies and procedures. Provide technical and supplemental computer training for new and existing staff. Under the direction of the Phlebotomy Manager, collect and report section-specific statistics monthly by delineated deadlines. Oversee the training of phlebotomy students and ensure learning objectives and competency are achieved. At the request of the Phlebotomy Manager, provide technical input into development of department policies and procedures. Triage phlebotomy requests that may be beyond standard services. Ensure adequate inventory of supplies to enable business needs. In conjunction with the Phlebotomy Manager, schedule staff to provide appropriate coverage for expected workflow. Sign off employee worked and benefit hours in API, as assigned. Review unscheduled absences, late arrivals and document same. Assist in recruiting efforts such as selecting and interviewing candidates for phlebotomy positions. Assist with orientation of new hires to department and facility. Ensure corporate new hire expectations are achieved by attendance at New Employee Orientation or on-line training and completion of department onboarding procedures. Assist with documentation of staff competency during introductory period, twice during the initial year of employment and annually thereafter, including age specific competencies. In conjunction with the Phlebotomy Manager, write and deliver employee introductory, interim (if required) and annual performance appraisals. In conjunction with the Phlebotomy Manager, identify employee opportunities for improvement and follow up with appropriate performance improvement or corrective action. Identify problematic patterns or trends in employee behavior, keep Manager appraised and write and deliver corrective action in conjunction with the Manager. In conjunction with the Phlebotomy Manager, coach, mentor and encourage staff to provide services in a manner which assures patient loyalty. Observe phlebotomist/patient/staff interactions and intercede and coach as appropriate to effect optimal service. Ensure employee engagement by promoting staff achievements. Make use of Service Values Awards and Loyalty Leader Awards as indicated. Under the direction of the Manager, Phlebotomy Services, collect data and prepare submission report for all PI indicators monthly by established deadline. In conjunction with Manager Phlebotomy Services, handle all patient, physician and other customer complaints, research and respond to ensure a satisfactory resolution. Enable service recovery measures when appropriate. Report complaints as a part of monthly PI and direct systematic issues to Manager, Phlebotomy Services. In conjunction with the Phlebotomy Manager, review incident reports related to area of service and initiate corrective actions as appropriate. Refer any major incidents or systematic issues to the Lab Support Quality and Education Manager. Identify performance improvement opportunities to ensure quality outcomes and optimal customer loyalty. Serve as the primary conduit of information from Phlebotomy Management to employees and vice versa. Ensure communications are received and understood. Hold staff meetings at least once per month with documented minutes and review by employees. Attend and participate in Corporate Phlebotomy Administrative Meetings. Identify problematic trends in expenses, supplies, services and provide suggestions for potential resolution. Look for opportunities to reduce costs for personnel and supply/service expense where appropriate. At the request of the Phlebotomy Manager or Lab Management, assist with or make recommendations on proposals to support new programs or services related to area of responsibility. Function as the subject matter expert in compliance and ensure all staff members are knowledgeable about policies and procedures related to Corporate Compliance. Ensure employees follow correct procedures for processing patients in Epic to ensure bills can be appropriately processed. Ensure employees utilize ICD-9 coding provided by the ordering physician and associate these diagnoses with all tests ordered in Epic. Through observation and spot checks, verify proper procedures are being followed. Ensure employees are vigilant in reviewing standing orders and notify the appropriate physician when orders have or are about to expire. Monitor expired orders and initiate necessary calls to physicians for updated orders. Ensure employees know the appropriate individuals to whom compliance concerns can be addressed. In the absence of the Phlebotomy Manager, perform operational management support for all inpatient phlebotomy. In the absence of the Phlebotomy Manager, maintain phlebotomy inventory at a par level. In the absence of the Phlebotomy Manager, oversee the processing areas of the hospital inpatient laboratories. What you will need: Associates Degree Required Or Bachelor’s Degree Required 5+ Years 5 years of documented Phlebotomy experience required. Recent experience in pediatric and geriatric phlebotomy required. Prior personnel management experience strongly preferred. Requires strong interpersonal and communication skills. Ability to diplomatically communicate policies, procedures and customer service expectations. Must have experience with a variety of Lab and Hospital Information Systems or Electronic Medical Records. Proficiency with Windows and Microsoft Office Software. Must be detail oriented and able to work under pressure. Must be able to identify and resolve issues with patients and staff effectively. Must demonstrate proven leadership skills and the ability to create and foster a strong team working environment. Must demonstrate technical competency in phlebotomy collection procedures. Associate or Bachelor's degree in biological science or medical technology, business management, computer science or equivalent. Required And Preferred: PBT(ASCP), MLT (ASCP), Certified Medical Assistant or equivalent Required: CPR/BLS (Basic Life Support) for the Healthcare Provider Required Benefits: Opportunity for annual increases based on performance Career Pathways to Promote Professional Growth and Development Various Medical, Dental, and Vision options Tuition Reimbursement Free Parking at designated locations Wellness Program Savings Plan Health Savings Account Options Retirement Options with Company Match Paid Time Off Community Involvement Opportunities EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor. Welcome to Endeavor Health Careers At Endeavor Health, we believe every role plays an important part in advancing our mission to help everyone in our communities be their best. Whether you’re just beginning your career journey or are a seasoned professional, you’ll find opportunities here to learn, grow, and thrive. Your Career is our Endeavor. When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential. Please explore our website ( to better understand how Endeavor Health delivers on its mission to “help everyone in our communities be their best”. Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information. At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging—each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together. Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals – Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) – all recognized as Magnet hospitals for nursing excellence. For more information, visit #J-18808-Ljbffr Edward Elmhurst Health